Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CLAIRE IBE

Ontario,ON

Summary

Experienced customer-oriented IT Project Manager with over 8 years of experience in strategic planning and complex problem-solving. Expert in Agile project management lifecycle, stakeholder management, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Project Manager

Buckland
10.2023 - Current
  • Led SQL Server Upgrade & Cloud Database Migration: Spearheaded the successful upgrade of multiple SQL servers and migration of the company's entire database to a cloud-based solution. This resulted in a 25% reduction in database maintenance costs and a 30% improvement in overall query performance.
  • Achieved ISO Certification: Successfully managed the ISO certification process, implementing and documenting all necessary procedures and controls. This achievement demonstrated the company's commitment to quality and security, enhancing its reputation in the industry.
  • Implemented Comprehensive Document Intake System: Led the design and implementation of a new, automated document intake system. This system streamlined the document processing workflow, reducing manual input by 50% and improving accuracy by 20%.
  • Oversaw Datacenter Relocation: Managed a complex datacenter relocation project, ensuring minimal downtime and no data loss. The successful relocation resulted in a 15% reduction in operating costs and improved the datacenter's overall efficiency.

Project Manager

Western University
, CA
10.2021 - 10.2023
  • Led a high-performing project team of 12 to launch a Customer Relationship Management (CRM) system that optimized client engagement, resulting in a 25% increase in customer satisfaction
  • Spearheaded productivity improvement by 92% via cross-training employees, which enabled completion of priority tasks during personnel absences
  • Managed cross functional collaborations among project team leads and stakeholders to ensure the smooth running of residence housing projects

IT Program Manager

Federal University of Technology
, NG
04.2018 - 08.2021
  • Led the successful transition of a large-scale database to the cloud, improving data accessibility by 70% and reducing server downtimes by 40%
  • Spearheaded the launch of a comprehensive Learning Management System, facilitating 24/7 online learning access for over 10,000 users
  • Developed and maintained project plans, budgets, and schedules using Asana & Jira resulting in 95% satisfaction rate among faculty and students
  • Collaborated and built relationships with C-suite executives, program partners and sponsors to maintain stability in program support, funding and overall direction

Program Manager

Nigercare Development Aid International
01.2014 - 08.2021
  • Led the management of "Women in Governance" projects sponsored by the Foreign, Commonwealth & Development Office (FCDO) UK to encourage the women living in rural communities in Imo State, Nigeria to participate in grassroot politics
  • Facilitated awareness campaigns on the importance of family planning for women in rural communities in Imo State, Nigeria sponsored by U.S
  • Agency for International Development (USAID) and Society for Family Health (SFH)
  • Managed key initiatives focused on extensive process transformation that ensured that rural community projects were successful

IT Project Manager

JB Hospital
, NG
07.2015 - 04.2018
  • Implemented an Electronic Health Record (EHR) system, improving patient record accuracy by 90% and reducing administrative time by 30%
  • Orchestrated health camps and outreach programs, providing free consultations to over 10,000 individuals in nearby communities
  • Introduced a real-time patient feedback system, leading to actionable insights and a 30% improvement in overall patient satisfaction
  • Consistently achieved 97% on-time and on-budget delivery while managing multiple digital health projects simultaneously from start to finish by providing project management expertise in planning, execution, monitoring & control, resulting in 15% improved client satisfaction

Education

Doctor of Optometry -

Imo State University

Skills

  • Program Management
  • Software Project Development Lifecycle
  • Agile Methodologies (Scrum, Kanban, Lean)
  • Complex Problem Solving
  • Data analysis
  • Customer Service
  • Verbal and Written Communication
  • Stakeholder Relations
  • Productivity Improvement
  • Business intelligence: Power BI, Tableau
  • Database reporting: Excel, SQL
  • Project management: Asana, Trello, Jira, Figma, Visio, MS Project

Certification

  • Certified Project Management Professional (PMP), Project Management Institute
  • Certified Scrum Master (CSM), Scrum Alliance
  • Certified Scrum Product Owner (CSPO), Scrum Alliance

Timeline

IT Project Manager

Buckland
10.2023 - Current

Project Manager

Western University
10.2021 - 10.2023

IT Program Manager

Federal University of Technology
04.2018 - 08.2021

IT Project Manager

JB Hospital
07.2015 - 04.2018

Program Manager

Nigercare Development Aid International
01.2014 - 08.2021

Doctor of Optometry -

Imo State University

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