Claire Edwards
Aurora,ON
Summary
Customer-oriented General Manager with an educational background in Business Administration and 7+ years of experience with excellent team building and leadership abilities. Delivers high-quality service and consistent business results with resourceful management of routine and complex challenges. Achieves short and long-term objectives with successful strategic planning and performance optimization. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
11
11
years of professional experience
Work History
General Manager
Fishbone Kitchen & Bar
08.2016 - 06.2024
- Responsible for team of 10+ employees
- Refined multitasking skills, customer conflict resolution and business administration tasks
- Planned strategies to achieve profitability, guest satisfaction and employee retention objectives
- Directed employee selection, retention and continuous improvement
- Implemented successful training program to upskill employees
- Oversaw routine ordering and inventory practices to optimize customer experiences.
Sole Proprietor
Lust Designer Consignment
01.2014 - 07.2017
- Created and managed an e-commerce luxury resale business
- Social media marketing
- Prepared monthly newsletter
- Handled daily customer correspondence
- Entered income and expense details into business databases to track purchases and address variances.
- Consulted with customers to assess needs and propose optimal solutions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Optometrist Office Assistant
Haliburton Vision Care Centre
01.2013 - 01.2015
- Organized appointments, meetings and correspondence
- Conducted regular inventory of eyeglasses frames and prescription contact lenses, maintained stock levels, and submitted orders to vendors.
- Prepared, justified and submitted annual optometry budget based upon estimates of space and equipment needs and projected workload.
Personal Assistant
CEO Piggott's Pharmacy
02.2013 - 01.2014
- Organized international and domestic travel arrangements
- Collected and analyzed customer information and provided feedback
- Participated in 2 major marketing campaigns
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
Education
Diploma - Business Administration
Seneca College of Applied Arts And Technology
North York, ON06.2017
Undergraduate Bachelor's Degree - undefined
University of Ottawa
Ottawa, ON01.2013
Skills
- Business Administration
- Staff Supervision of 20
- Customer Retention
- Schedule Management
- Budget coordination
- Product costing
- Operations Oversight
- Expense Control
- Client Relations
- Microsoft Suite
Timeline
General Manager
Fishbone Kitchen & Bar
08.2016 - 06.2024
Sole Proprietor
Lust Designer Consignment
01.2014 - 07.2017
Personal Assistant
CEO Piggott's Pharmacy
02.2013 - 01.2014
Optometrist Office Assistant
Haliburton Vision Care Centre
01.2013 - 01.2015
Diploma - Business Administration
Seneca College of Applied Arts And Technology
Undergraduate Bachelor's Degree - undefined
University of Ottawa
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