Claire Doucette

As the intake clerk I am responsible to receive complaints and inquiries by mail, email, telephone, fax and employs effective strategies to obtain and document relevant information from persons who may be angry, emotionally distraught, and may have a history of violence and other issues.

• Responsible to provide all the necessary information to the complainant and ensure they are aware of deadlines to file the complaint, set up the files and ensure it is entered into the database
• knowledge of filing systems i.e Excel. FileNet, Word.

• Provided customer services
• Handled cash transactions
• Data Entry
• Responsible for maintenance of store (i.e
• Stocking shelves, cleaning).

• Responsible for supervision of front store staff
• In charge of handling cash outside of customer transactions (ex
• Daily store deposits and maintaining safe balance)
• Team leader
• In-depth knowledge of procedures and policies, required to ensure appropriate staff protocols are followed
• Trained on the payroll system – back up to process payroll for Manager
• Key Holder - Responsible for the opening and closing the store.

• Provided customer relations
• Handled cash transactions
• Data Entry of Lotto, Bus Tickets
• Responsible for maintenance of store (i.e
• Stocking shelves, cleaning, outdating, price filing etc.)
• Trained in Atlantic Lotto Sales.

• Responsible for setting/packing up stand
• Restocking
• Handling money
• Providing customer service.