Summary
Overview
Work History
Education
Skills
Timeline
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Claire Bernstein

Los Angeles

Summary

Dynamic professional with a strong customer service focus and proven organizational skills. Experienced with managing front desk operations and coordinating administrative tasks. Utilizes strong team work goals and effective communication to enhance workplace efficiency. Track record of fostering welcoming and professional environment for clients and team members.

Overview

4
4
years of professional experience

Work History

Lead Receptionist

HEIMAT Beauty & Recovery Spa
04.2023 - Current
  • Welcomed members with friendly greeting as first point of contact, answered general questions, gathered nature of visit and directed to specific team members for appointments.
  • Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
  • Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
  • Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Trained in products such as iS Clinical, UTU Sunscreen, Causemedic, and Dazzle Dry to effectively sell retail products to members.

Guest Lecturer

University of Southern California, USC
01.2023 - 05.2025
  • Served as a role model for professionalism and intellectual curiosity, inspiring students to pursue their passions and achieve their full potential.
  • Taught as needed courses in Solo Performance Writing and Improvisation in Theater Practice
  • Cultivated imagination and thought provoking conversations with undergraduates about theater, art, writing, and artistic vision.
  • Presented complex concepts in a clear and relatable manner, simplifying difficult material for better comprehension by diverse audiences.

Office Manager

Foursquare
01.2021 - 06.2022


  • Oversaw office inventory activities by ordering and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Provided first point of contact for team members entering the building

Education

Master of Fine Arts - Dramatic Writing

University of Southern California
Los Angeles, CA
05-2025

Bachelor of Fine Arts - Acting And Creative Writing

Ithaca College
Ithaca, NY
05-2017

Skills

  • Customer service focus
  • Workplace safety
  • Strong organization
  • Client relationship building
  • Appointment scheduling
  • Workflow coordination
  • Office administration
  • Proficient in Excel, MotionVibe, MOSO, Final Draft, Google Meet

Timeline

Lead Receptionist

HEIMAT Beauty & Recovery Spa
04.2023 - Current

Guest Lecturer

University of Southern California, USC
01.2023 - 05.2025

Office Manager

Foursquare
01.2021 - 06.2022

Master of Fine Arts - Dramatic Writing

University of Southern California

Bachelor of Fine Arts - Acting And Creative Writing

Ithaca College

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Claire Bernstein