Claire Barschel
Whitecourt,AB
Summary
Meticulous and compassionate individual with a strong skill-set in customer service environments. Adaptable, energetic, and customer-oriented with exceptional interpersonal skills. Devoted to delivering quality service and exceeding expectations. Ready and excited to utilize these skills and be an asset to the team!
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Representative
Green Gables Inn
Whitecourt, AB
07.2022 - Current
- Greeted visitors and customers with respect and compassion upon arrival, offered assistance, and answered questions to build rapport, retention, and lasting professional relationships.
- Answered customer telephone calls promptly and appropriately handled needs and requests.
- Used computer software (Reservation Master Pro) to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk, hallways, housekeeping, and outside areas to uphold company image.
- Ensured guest satisfaction by reaching above and beyond to provide an excellent and comfortable stay.
Dispatcher
Whitecourt Delivers
Whitecourt, AB
02.2022 - 07.2022
- Answer phone calls promptly with positivity and an inviting attitude
- Successfully contact other businesses, communicate and place orders requested by customers
- Managing 20+ calls per 6 hour shift
- Received new orders, prepared documentation and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated personal schedule (taking extra shifts, covering for co-workers) for optimal hours per week and adjusted quickly to changing demands.
- Kept workspace organized to lessen distraction during work hours
- Performed work tasks intermittently with daily at-home tasks such as parenting; meals, activities.
Education
Some College (No Degree) - Academic Upgrading (Adult Basic Education)
NorQuest College
Edmonton, ABDiploma - Addictions And Community Health
Sundance College
Calgary, AB09.2022
High School Diploma -
École St. Joseph School
Whitecourt, AB07.2014
Skills
- Customer Service Expertise
- Computer Skills
- Listening and Communication Skills
- Conflict Management
- Critical and Analytical Thinking
- Oral and Written Communications
- Cash Handling
- Safety and Security Procedures
- Calm Under Pressure
- Cultural Awareness And Sensitivity
Certification
Canadian Red Cross First Aid Level C Certification
Before Operational Stress Course Completion
Alberta Health Services Focus On Privacy: FOIP Act Certification
Trauma-Informed Care Certification
AGLC Certifications:
ProServe Certification
ProTect Certification
ReelFacts Certification
Timeline
Front Desk Representative
Green Gables Inn
07.2022 - Current
Dispatcher
Whitecourt Delivers
02.2022 - 07.2022
Some College (No Degree) - Academic Upgrading (Adult Basic Education)
NorQuest College
Diploma - Addictions And Community Health
Sundance College
High School Diploma -
École St. Joseph School