Claire Baek
Keswick
Summary
Dynamic professional excelling in customer service and team collaboration. Committed to maintaining high standards, I thrive in fast-paced environments while ensuring compliance with regulations. Skilled in POS operations and fostering positive relationships, I enhanced customer satisfaction and streamlined team productivity. I bring strong interpersonal skills and attention to detail to every role while creating a welcoming atmosphere.
Overview
15
15
years of professional experience
Work History
Shift Manager/Key Holder
Mucho Burrito
12.2022 - 10.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
Private School Teacher
Elpis College
09.2014 - 06.2021
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Increased student engagement by incorporating multimedia and interactive activities into lessons.
- Led after-school tutoring sessions to provide additional support for struggling students, helping them improve their academic performance.
- Supported diverse learners by modifying lessons to accommodate various learning styles and abilities.
- Enhanced learning experiences for students by developing and implementing differentiated instruction strategies.
- Maintained positive relationships with parents through regular communication, sharing progress updates, and addressing concerns.
Art Gallery Assistant
Ritchie Frame Art Gallery Inc.
03.2010 - 05.2014
- Contributed to higher framing and artwork sales by maintaining up-to-date knowledge on current market trends and pricing strategies.
- Improved gallery efficiency by updating database systems for tracking inventories, artwork loans, acquisitions, and consignments.
- Maintained strong relationships with clients by providing exceptional customer service, including timely responses to inquiries and personalized framing/art recommendations.
- Maintained a clean and inviting gallery environment through regular cleaning tasks and careful arrangement of artworks.
Education
Bachelor of Arts - Economics
York University
Toronto, ON06-2009
Skills
- Able to learn new tasks quickly
- Strong interpersonal skills
- Punctual and diligent
- Customer service
- POS operations
- Teamwork and collaboration
- Professional and courteous
- Attention to detail
- Time management
- Highly adaptable in fast-paced environment
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Shift Manager/Key Holder
Mucho Burrito
12.2022 - 10.2024
Private School Teacher
Elpis College
09.2014 - 06.2021
Art Gallery Assistant
Ritchie Frame Art Gallery Inc.
03.2010 - 05.2014
Bachelor of Arts - Economics
York University
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