CLAIR CALLAGHAN
Summary
People-focused HR and healthcare professional with 20+ years of hospital experience supporting recruitment, staffing, employee services, and daily operations. Recognized for exceptional organization, communication, and problem-solving skills. Committed to improving team member experience, optimizing workflows, and supporting a positive, safe, and high-performing workplace.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Talent Acquisition Associate
Waterloo Regional Health Network @ Queen's Blvd
04.2025 - Current
- Manage end-to-end internal & external recruitment, ensuring compliance with collective agreements and internal policies.
- Prepare and present qualified candidate lists for hiring leaders.
- Draft letters of transfer and extension; maintain digital and physical employee files.
- Support high-volume external recruitment including postings, screening, recommendations, and offers.
- Conduct reference checks, prepare hire packages, and support onboarding tasks.
- Representing the organization at hiring events and support attraction strategies.
Human Resources People Services Administrator
St. Mary's Hospital
- Delivered full-cycle HR support including recruitment, onboarding, offboarding, pensions, benefits, and leaves.
- Partnered with HR Consultants and Managers to resolve HR issues.
- Presented 'Respect in the Workplace' and 'Code of Conduct' during monthly Hospital-Wide Orientation.
- Supported employees and leaders by ensuring accurate information and seamless HR services.
Patient Flow & Hospital Operations Supervisor
St. Mary's Hospital
- Supported operations across multiple clinical units with a focus on staffing, workflow, and patient flow.
- Developed, modified, and maintained schedules aligned with collective agreements and staffing baselines.
- Reviewed shift trades, managed vacation requests, and coordinated staff assignments.
- Provided regular on-unit presence to support safe practices, adequate staffing, and team engagement.
- Ensured training, PPE, and safety standards were maintained across units.
Scheduler - Scheduling Lead
St. Mary's Hospital
- Oversaw the accuracy and timeliness of schedules and electronic scheduling systems.
- Approved shift exchanges, validated pay codes, and led scheduler team coordination.
- Updated standard work, scheduling protocols, and training materials.
- Collaborated with HR, Payroll, and department leaders on contract changes and staffing needs.
- Participated in union scheduling committees and investigations related to scheduling.
- Supported PRISM Workforce Management Project and managed meeting documentation.
Communication Clerk
St. Mary's Hospital
- Worked across ICU/CCU, Chest Unit, Scheduling Office, and Cardiology.
- Recognized for exceptional organization and involvement in hospital improvement initiatives.
- Served as Scheduling Lead during the transition period of the Scheduling Office.
Education
Certified Human Resources Professional (CHRP) -
Conestoga College
12.2025
Fundamentals of Supervision and Management Certificate -
University of Waterloo
Leadership Development Series Certificate -
Conestoga College
Health Office Administration Diploma -
Conestoga College
Skills
- Talent Acquisition & Full-Cycle Recruitment
- Scheduling & Workforce Planning
- HR Administration & Employee Services
- Orientation & Onboarding
- Communication & Relationship Building
- Collective Agreement Compliance
- Process Improvement & Documentation
- Microsoft Office
- Cerner
- Meditech
- Strong Attention to Detail
- Problem Solving
Certification
- Indigenous Canada Certificate
- Interprofessional Preceptor Certificate
- Conflict Management & Resolution
- Introduction to Lean
- Joint Health & Safety Levels I & II
- WHMIS
- Transportation of Dangerous Goods
Education And Professional Development
- Certified Human Resources Professional (CHRP), Conestoga College, 12/01/25
- Fundamentals of Supervision and Management Certificate, University of Waterloo
- Leadership Development Series Certificate, Conestoga College
- Health Office Administration Diploma, Conestoga College
Timeline
Talent Acquisition Associate
Waterloo Regional Health Network @ Queen's Blvd
04.2025 - Current
Leadership Development Series Certificate -
Conestoga College
Health Office Administration Diploma -
Conestoga College
Human Resources People Services Administrator
St. Mary's Hospital
Patient Flow & Hospital Operations Supervisor
St. Mary's Hospital
Scheduler - Scheduling Lead
St. Mary's Hospital
Communication Clerk
St. Mary's Hospital
Certified Human Resources Professional (CHRP) -
Conestoga College
Fundamentals of Supervision and Management Certificate -
University of Waterloo