Christina Gauthier
Edson,AB
Summary
Dynamic landscaping professional with proven success at Pawlyk Landscaping, excelling in customer service and crew leadership. Recognized for enhancing operational efficiency and client satisfaction through effective team collaboration and problem-solving. Skilled in heavy equipment operation, ensuring safety and timely project completion while fostering strong client relationships.
Diligent supervisor with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Crew Leadewr Landascaping
Pawlyk Landscaping
04.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Owner Operator
Turfdefendersd Landscaping & Design INC
10.2017 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Expanded business into new markets,
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and discission making.
- Operated Rock truck , skid steer, loader and dump trucks to transport heavy materials, practicing safety measures.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
Cleaning Crew Supervisor
KLC Consutltion INC
01.2015 - 01.2019
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
- Optimized team performance by conducting regular evaluations and identifying areas for improvement.
- Coordinated, directed and monitored cleaning staff in cleaning and sanitizing duties by use of manual and electrically powered tools and equipment.
- Streamlined workflow by creating schedules, assigning tasks, and monitoring progress of the cleaning crew.
- Resolved conflicts within the team professionally, fostering positive relationships among crew members.
- Saved time and resources by effectively managing inventory levels of cleaning supplies and equipment.
- Enhanced cleaning efficiency by implementing new procedures and techniques for the crew.
Heavy Equipment Operator
WCL Construction
03.2015 - 04.2017
- Operated range of heavy equipment on regular basis with advanced skill.
- Rock truck, Skid steer, dump trucks to transport heavy materials, practicing safety measures.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Operated machining equipment safely with team of operators.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Moved equipment between job locations using truck and trailer.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Education
High School Diploma -
Breamer High School
Edmonton, AB06-2000
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Attention to detail
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Initiative and Self-motivation
- Heavy lifting
- Crew leadership
- Safety
- Valid Driver's license
Timeline
Crew Leadewr Landascaping
Pawlyk Landscaping
04.2023 - 09.2024
Owner Operator
Turfdefendersd Landscaping & Design INC
10.2017 - 12.2023
Heavy Equipment Operator
WCL Construction
03.2015 - 04.2017
Cleaning Crew Supervisor
KLC Consutltion INC
01.2015 - 01.2019
High School Diploma -
Breamer High School
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