Summary
Overview
Work History
Education
Skills
Timeline
Generic

CJ Cindy Baty

Sacramento

Summary

Dynamic Sales Manager with a proven track record of leadership in customer service, operational excellence, and team development. Skilled at resolving complex issues, fostering employee engagement, and delivering exceptional customer experiences. Adept at analyzing processes, implementing improvements, and maintaining compliance with organizational standards.

Overview

9
9
years of professional experience

Work History

Sales Manager

Verizon
09.2019 - Current

Lead and mentor a team of sales representatives, fostering a collaborative and results-driven work environment.


Analyze performance metrics and implement strategies to meet sales targets and improve customer satisfaction.


Handle escalated customer concerns with professionalism and efficiency


Conduct ongoing training to enhance team knowledge of products, services, and customer engagement techniques.


Prepare detailed performance reports to identify trends and inform decision-making.

Cashier

In-N-Out Burger
06.2016 - 09.2019

Maintained secure cash handling procedures and reconciled discrepancies.


Delivered excellent service in a fast-paced environment, ensuring customer satisfaction.


Assisted in training new hires to maintain company standards and enhance team performance.


Handled high-pressure customer interactions with poise and professionalism.

Education

Associate of Science - Nursing Science

American River College
Sacramento, CA
12-2025

Skills

    Key Skills

    Leadership & Team Development

    Customer Relationship Management

    (CRM)

    Call Center Operations & Support

    Process Improvement & Quality

    Assurance

    Conflict Resolution &' Escalation

    Management

    Data Analysis & Reporting

    Microsoft Office & CRM Software

Timeline

Sales Manager

Verizon
09.2019 - Current

Cashier

In-N-Out Burger
06.2016 - 09.2019

Associate of Science - Nursing Science

American River College
CJ Cindy Baty