Dynamic Sales Manager with a proven track record of leadership in customer service, operational excellence, and team development. Skilled at resolving complex issues, fostering employee engagement, and delivering exceptional customer experiences. Adept at analyzing processes, implementing improvements, and maintaining compliance with organizational standards.
Lead and mentor a team of sales representatives, fostering a collaborative and results-driven work environment.
Analyze performance metrics and implement strategies to meet sales targets and improve customer satisfaction.
Handle escalated customer concerns with professionalism and efficiency
Conduct ongoing training to enhance team knowledge of products, services, and customer engagement techniques.
Prepare detailed performance reports to identify trends and inform decision-making.
Maintained secure cash handling procedures and reconciled discrepancies.
Delivered excellent service in a fast-paced environment, ensuring customer satisfaction.
Assisted in training new hires to maintain company standards and enhance team performance.
Handled high-pressure customer interactions with poise and professionalism.
Key Skills
Leadership & Team Development
Customer Relationship Management
(CRM)
Call Center Operations & Support
Process Improvement & Quality
Assurance
Conflict Resolution &' Escalation
Management
Data Analysis & Reporting
Microsoft Office & CRM Software