Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CJ Bergen

Abbotsford

Summary

Fraser Valley Regional Library Page currently pursuing Library Technician Diploma in Library Science. Team player experienced in DDC categorization and customer service. Offers 3 years of experience at various FVRL locations. Proven history of reliability and superb performance.

Overview

5
5
years of professional experience

Work History

Page

FVRL
06.2021 - Current
  • Gleaned thorough understanding of cataloguing methods for print, DVD, and other materials.
  • Maintains and organizes library shelves following the DDC
  • Shelves materials in proper locations when returned to circulation.
  • Manages basic customer requests and redirects complex requests to circulation staff & library technicians.
  • Locates holds & other library materials for customers

Call Centre Agent

Panago CCC
06.2019 - 04.2021
  • Exceptional communication skills over the phone, in-person and through written correspondence.
  • Demonstrated ability to work independently and within a team.
  • Operated efficiently in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Composed reports and evaluations that identified agent errors and addressing them with individual agents.
  • Committed to continual on-the-job learning and betterment.

Education

Library And Information Technician Diploma - Library Science

University of The Fraser Valley
Abbotsford
09.2024

Skills

  • Data entry proficiency
  • Multitasking
  • Attention to Detail
  • Organization
  • Data Management
  • Good Telephone Etiquette
  • Excellent Communication
  • Skilled in Microsoft Office

Languages

English
Native or Bilingual

Timeline

Page

FVRL
06.2021 - Current

Call Centre Agent

Panago CCC
06.2019 - 04.2021

Library And Information Technician Diploma - Library Science

University of The Fraser Valley
CJ Bergen