Summary
Overview
Work History
Education
Skills
Key Achievements and Interests
Timeline
Generic

CIYONA MARY SAMKUTTY

Moncton,NB

Summary

Dynamic sales professional with a proven track record of exceeding targets at Sydney Call Center, utilizing exceptional customer engagement strategies and strong financial acumen. As a leader at Fens Market, fostered team excellence while enhancing problem-solving abilities and ensuring regulatory compliance. Experience as a Financial Management Intern at Jaks & Associates further strengthened skills in data analytics and risk mitigation, contributing to a comprehensive skill set aimed at driving business success.

Overview

6
6
years of professional experience

Work History

Supervisor

Fens Market
Moncton, New Brunswick
09.2022 - Current
  • Directed team operations to maintain exceptional service standards in a dynamic workspace.
  • Trained new staff on best practices for customer service and multitasking, ensuring consistency in service delivery and customer satisfaction.
  • Managed customer orders, payment information, and resolved complaints, showcasing my ability to handle sensitive information in a compliant and ethical manner. These skills are highly transferable to managing sensitive financial data in the banking sector.

Technical Customer Sales Representative

Sydney Call Center
Sydney, Nova Scotia
08.2021 - 07.2022
  • Delivered excellent customer service while handling both inbound and outbound calls, actively listening to customer needs, and providing efficient solutions, which honed my problem-solving and relationship management abilities.
  • Exceeded sales and performance targets, including selling additional services, and maintaining high customer satisfaction ratings.
  • Refined rapport-building strategies to drive relationship management and development.

Financial Management Intern

Jaks & Associates
Kochi, Kerala
08.2019 - 06.2020
  • Assisted in analyzing financial data and supported the financial advisory team in understanding financial reports, which helped improve my ability to explain complex financial concepts—skills directly transferable to discussing financial products with clients.
  • Collaborated on identifying potential risks and addressing regulatory requirements in financial operations.
  • Leveraged expertise in financial software to maintain data accuracy and operational efficiency.

Education

MBA - Management

Crandall University
Moncton, NB
11-2022

Certificate - Certified Management Accounting

Logic School of Management
Kochi, India
07-2020

Skills

  • Customer Engagement Strategy
  • Financial Understanding and Business Development
  • Problem-solving and risk mitigation
  • Regulatory Compliance & Process Adherence
  • Priority management
  • Data analytics
  • Team Collaboration and Independent Work
  • Sales and target achievement

Key Achievements and Interests

  • Exceeded sales targets consistently, showcasing my ability to drive business development, an essential skill in commercial banking.
  • Demonstrated problem-solving and multitasking abilities while managing customer inquiries, training staff, and handling operational tasks.
  • Actively engaged in learning more about financial products and services, with a keen interest in pursuing professional development in banking.

Timeline

Supervisor

Fens Market
09.2022 - Current

Technical Customer Sales Representative

Sydney Call Center
08.2021 - 07.2022

Financial Management Intern

Jaks & Associates
08.2019 - 06.2020

MBA - Management

Crandall University

Certificate - Certified Management Accounting

Logic School of Management

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CIYONA MARY SAMKUTTY