Citra Ahmed
Edmonton
Summary
Dynamic leader with proven expertise in strategic planning and team leadership, honed at Canadian Islamic Centre. Excelled in project management and customer service, driving operational excellence and fostering stakeholder relationships. Achieved significant milestones by leveraging problem-solving skills and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
Program Manager
Canadian Islamic Centre (Al Rashid Mosque)
Edmonton, AB
01.2019 - 11.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Built teams to address project goals and objectives for multiple projects.
Store Manager Trainer
Beauty Systems Group
Edmonton, AB
09.2016 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw renovations and remodeling projects to enhance store environments, attracting new customers while retaining existing ones.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates and managers in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
District Manager
Thyme Maternity
Edmonton, AB
01.2014 - 08.2016
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as provincial regulations by conducting regular audits of operational practices at each location within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Customer Service Manager
Crate and Barrel
Edmonton, AB
03.2012 - 07.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
- Training and development
- Critical thinking
- Customer service
Timeline
Program Manager
Canadian Islamic Centre (Al Rashid Mosque)
01.2019 - 11.2023
Store Manager Trainer
Beauty Systems Group
09.2016 - 12.2020
District Manager
Thyme Maternity
01.2014 - 08.2016
Customer Service Manager
Crate and Barrel
03.2012 - 07.2016