Citlaly Pastor
West Covina
Summary
Dedicated Shift Supervisor with proven skills in supervision, customer service, and compliance. Focused on driving operational efficiency and enhancing customer satisfaction through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Glendora
01.2024 - Current
- Supervised daily operations, optimizing workflow and enhancing customer satisfaction.
- Managed inventory levels, ensuring adequate supplies through regular stock checks.
- Implemented store policies to maintain compliance with health and safety regulations.
- Resolved customer complaints professionally, delivering effective solutions to enhance service quality.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
After-School Program Leader
Think Together, Inc
Ontario
07.2023 - 02.2024
- Led engaging after-school activities, fostering inclusivity and participation among diverse student groups.
- Managed classroom behavior using positive reinforcement techniques, promoting a supportive learning environment.
- Implemented safety protocols to maintain a secure environment for students.
- Organized and supervised daily activities, ensuring structured and enriching experiences for students in the after-school program.
Crew Member
Trader Joe's
Pasadena
01.2022 - 07.2023
- Guided customers in locating products to improve shopping experience.
- Stocked shelves and organized displays to maximize product visibility and accessibility.
- Operated cash registers and processed customer transactions efficiently.
- Managed inventory and restocked merchandise regularly.
- Executed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking for operational efficiency.
Education
Associate of Arts - Sociology
Mt. San Antonio College
Walnut, CA06-2026
Skills
- Project management
- Inventory management
- Staff training
- Customer service
- Team building
- Conflict resolution
Languages
Spanish
Professional
Timeline
Shift Supervisor
Starbucks
01.2024 - Current
After-School Program Leader
Think Together, Inc
07.2023 - 02.2024
Crew Member
Trader Joe's
01.2022 - 07.2023
Associate of Arts - Sociology
Mt. San Antonio College