Citlalic Ferreira
Pomona
Summary
Proven expertise in surgical equipment handling and a continuous learning attitude highlighted during my tenure at Victor Valley Global Medical Center. Excelled in optimizing patient recovery and enhancing team efficiency, demonstrating critical thinking and exceptional communication skills. Achieved a significant reduction in surgery times through meticulous preparation and sterilization practices.
Developed strong skills in surgical environments, focusing on precision and patient care. Looking to transition into new field, leveraging expertise in sterile techniques and teamwork in high-pressure settings. Capable of adapting skills to ensure excellence in various professional roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Surgical Technologist Student
Victor Valley Global Medical Center
07.2024 - 12.2024
- Strengthened clinical skills through hands-on experience in multiple surgical specialties such as orthopedics, neurology, and cardiovascular surgery.
- Optimized patient recovery process by providing thorough pre-operative education on expectations, risks, and post-operative care instructions.
- Improved teamwork among the surgical team by communicating effectively and anticipating the needs of other members.
- Reduced surgery time by efficiently setting up surgical instruments and equipment before each procedure.
- Increased patient safety by thoroughly inspecting surgical tools for proper function and sterilization.
- Supported successful surgeries through proficient handling of surgical instruments, supplies, and equipment during operations.
- Promoted a positive learning environment for fellow students by sharing knowledge and offering assistance when needed.
- Provided wound care post-operatively to promote healing and reduce risk of infections.
- Improved operating room readiness, meticulously setting up surgical suites for variety of procedures.
- Supported patient preparation for surgery, leading to smoother and faster surgical process.
Housekeeper
Molly Maid
01.2022 - 03.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Polished fixtures to achieve professional shine and appearance.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Food Hostess
Dennys Restaurant
12.2018 - 01.2021
- Collaborated with management on new menu initiatives or promotions aimed at enhancing overall dining experience for guests.
- Built rapport with regular patrons, cultivating loyalty through personalized service and attention to detail.
- Handled customer complaints professionally, offering solutions that aligned with restaurant policies while maintaining guest satisfaction.
- Ensured food quality and presentation by closely following preparation guidelines and plating standards.
- Provided patrons with estimated waiting times during peak service hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
Waitress
El Merendero
06.2017 - 01.2018
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Checked guests' identification before serving alcoholic beverages.
Cashier
Los Primos
01.2015 - 06.2016
- Operated and sanitized kitchen and food preparation equipment.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted in restocking food items and condiments, ensuring efficient service during peak hours.
- Trained new employees on cashier duties, company policies, and customer service best practices.
- Collaborated with kitchen staff to ensure timely order preparation and delivery to customers.
- Managed cash register operations accurately, maintaining proper cash balances at the end of each shift.
Education
Associate of Science - Surgical Tech
American Career College
Ontario, CA12-2024
Certificate - Medical Billing And Coding
American Career College
Ontario, CA08-2014
High School Diploma -
Park West High School
Pomona, CA05-2013
Skills
- Continuous learning attitude
- Surgical equipment handling
- Critical thinking
- Communication and teamwork
- Operating room etiquette
- Sterile technique mastery
- Preoperative preparation proficiency
- Basic life support
- Attention to detail
- Safe sharps disposal
- Flexible and adaptable
- Patient confidentiality
- Patient preparation
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Tech in Surgery - Certified (TS-C) - National Center for Competency Testing (NCCT).
Languages
Spanish
Limited Working
Timeline
Surgical Technologist Student
Victor Valley Global Medical Center
07.2024 - 12.2024
Housekeeper
Molly Maid
01.2022 - 03.2023
Food Hostess
Dennys Restaurant
12.2018 - 01.2021
Waitress
El Merendero
06.2017 - 01.2018
Cashier
Los Primos
01.2015 - 06.2016
- Basic Life Support (BLS) Certification - American Heart Association.
- Tech in Surgery - Certified (TS-C) - National Center for Competency Testing (NCCT).
Associate of Science - Surgical Tech
American Career College
Certificate - Medical Billing And Coding
American Career College
High School Diploma -
Park West High School
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