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Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteHybridOn-SiteLocation: Santa Rosa, CA
Open to relocation: Yes
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Citlali Varela Flores
Santa Rosa
Work Preference
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Village Sewing Center
Santa Rosa
07.2024 - Current
- Assisted customers in selecting sewing machines and supplies for their projects.
- Demonstrated sewing techniques to enhance customer understanding and usage.
- Maintained an organized sales floor, ensuring products were well-displayed and accessible.
- Processed sales transactions accurately using point-of-sale systems.
- Greeted customers and provided exceptional customer service.
- Check in sewing machines to our repair department and place the sewing machines in our service room.
- Handled customer complaints in a professional manner.
Receptionist
Brookdale Paulin Creek
Santa Rosa
07.2023 - 04.2024
- Greeted residents and visitors warmly at a senior memory care facility.
- Managed appointment scheduling for residents and families with care teams.
- Assisted in preparing resident documentation and updating files regularly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
Caregiver
Brookdale Memory Care
Santa Rosa
02.2021 - 05.2023
- Assisted residents with daily living activities and personal care tasks.
- Provided companionship and emotional support to residents and families.
- Monitored resident health and reported changes to healthcare staff.
- Collaborated with team members to develop and implement care plans.
- Engaged residents in recreational activities to promote social interaction.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Education
Associate of Arts - Fashion Design
Santa Rosa Junior College
Santa Rosa, CA 02.2022 - 04.2026
Montgomery High School
Santa Rosa, CASkills
- Sewing techniques
- Customer service
- Visual merchandising
- Sales transactions
- Multi-tasking strength
- Store opening and closing
- Appointment scheduling
- Team collaboration
- Problem solving
- Bilingual (Spanish)
- Customer/Client relations
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Village Sewing Center
07.2024 - Current
Receptionist
Brookdale Paulin Creek
07.2023 - 04.2024
Associate of Arts - Fashion Design
Santa Rosa Junior College
02.2022 - 04.2026
Caregiver
Brookdale Memory Care
02.2021 - 05.2023
Montgomery High School