Citlali Silva
San Ysidro, California
Summary
Retail professional with history of delivering excellent customer service and maintaining store standards. Proven ability to assist in inventory management and enhance shopping experience. Known for effective teamwork and adaptability to meet dynamic retail needs. Bilingual in Spanish, I consistently deliver exceptional service, enhancing customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Retail Associate
British Invasion Clothing
11.2021 - 12.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Education
High School Diploma -
Palm Springs High School
Palm Springs05-2022
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Store maintenance
- Teamwork and collaboration
- Fluent in Spanish
- Approachability
Timeline
Retail Associate
British Invasion Clothing
11.2021 - 12.2022
High School Diploma -
Palm Springs High School
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