Summary
Overview
Work History
Skills
Timeline
Generic

Jesus Valencia

San Jose,CA

Summary

Experienced food service professional with a strong foundation in customer service, team leadership, and restaurant operations. Began in the industry as a Customer Service Representative at Pizza Hut and was quickly promoted to Shift Leader, where I gained hands-on experience managing teams, solving problems under pressure, and ensuring smooth daily operations. Later, helped run my family’s small Mexican restaurant, overseeing staffing, inventory, budgeting, and customer satisfaction. This experience taught me how to lead with responsibility, adapt quickly, and maintain consistency in a fast-paced environment. Most recently worked as a Material Handler through Balance Staffing, but I’m eager to return to the food industry with renewed passion and a broader skill set.

Overview

10
10
years of professional experience

Work History

CSR

Pizza Hut
12.2015 - 07.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Shift Leader

Pizza Hut
07.2018 - 04.2019
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Restaurant Co-Owner

El Catrin
01.2019 - 12.2019
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Managed payroll, daily deposits, and cost controls.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.

Material Handler

Balance Staffing Agency
02.2020 - 07.2025
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Transported inventory items to appropriate locations.
  • Received and unpacked shipments and new equipment as directed.

Skills

  • Cycle counting
  • Equipment safety
  • Recruiting and training
  • Small business operations

  • Team building
  • Report generation
  • Interpretation support
  • Communication

Timeline

Material Handler

Balance Staffing Agency
02.2020 - 07.2025

Restaurant Co-Owner

El Catrin
01.2019 - 12.2019

Shift Leader

Pizza Hut
07.2018 - 04.2019

CSR

Pizza Hut
12.2015 - 07.2018
Jesus Valencia