Summary
Overview
Work History
Education
Skills
Timeline
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Cirisha Narayanan

Toronto,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Client Account Director

Revature LLC
, Canada
04.2022 - 03.2024
  • Worked with clients in the Consulting, Retail, Insurance and Media domains
  • Client Relationship management – understood client requirements and translated them into workforce and technical solutions to align with their business goals; achieved a 90% success ratio with it
  • Interacted with clients and liaised with their employees at all levels to gain an understanding of their business, work environment and practices as well as their business requirements
  • Report Generation & Project Management – Monitored success of IT solutions and produced detailed reports on a weekly basis on the efficacy of the technology
  • Communicated with the management and clients to define the scope of a project and planned timescales and resources needed
  • Implemented projects for clients including change management; achieved 95% client satisfaction
  • Cost Reduction and Process Optimization – Analyzed the company’s and client’s IT system and infrastructure and diagnosed system problems, inefficiencies and weaknesses
  • Developed solutions and implemented new systems to save the company’s IT costs and increased productivity by 17%
  • Purchased systems where appropriate and assisted in designing and testing the new systems
  • Training & Client Acquisition – trained client IT team of 100, freelancers, users and other consultants and advised them on technology best practices
  • Created and developed GenAi curriculum for training and as a service offering for clients
  • Identified company’s potential clients and built and maintained contacts, increased customer base by 50% in just 2 years.

Client IT Consultant

Cognizant Technology Solutions
, Canada
06.2019 - 03.2022
  • Worked with clients in the Financial Services sector, Retail and Travel and Hospitality domains for Cognizant's Digital Experience practice in Canada
  • Provided consultation on how best to utilize available resources in order to maximize productivity.
  • Consulted with clients on their current IT landscape and enabled successful program implementation pertaining to their CMS [content management system migration] as well as improvements in website and mobile applications development
  • Developed and implemented successful client training workshops for application developers that integrated coding with user design and experience skills
  • Implemented successful classroom training programs for clients and handheld them in their move from SDLC to Agile
  • Proved effective and efficient in program implementations for the year based on close collaboration with internal teams and great rapport with the clients
  • Created IT solutions within the User experience
  • Successfully conducted design workshops for client employees complete with hand-on, activity-based sessions built around design thinking.

Talent Enablement Lead

Cognizant Technology Solutions
09.2005 - 06.2019
  • Worked closely with internal and client stakeholders to understand their resource requirements, utilization of resources and areas of improvement
  • Analyzed skill-gaps on clients IT teams
  • Created an alternate source of supply for existing demand in the form of upskilled and client-ready associates
  • Designed and implemented IT training programs and curriculum, developed upskilling and reskilling initiatives, and program managed the training and hiring of junior talent from third-party IT coding schools
  • Worked closely with the client-facing community to understand their training and development needs
  • Worked as a single point of contact for staffing client projects across Retail, Consumer Goods, Travel & Hospitality industries
  • Gained experience across multiple geographies - India, Latin America and North America
  • Ensured lateral hiring for specific skilled candidates from the lateral market.

Education

MBA - Human Resources Management

Osmania University
Hyderabad, India
06-2005

Skills

  • Business Development
  • Project Management
  • Business Planning
  • Negotiation
  • Program Management
  • Strategic Planning
  • Verbal and written communication
  • Issues Resolution
  • Cross-functional team leadership
  • Corporate Communications
  • People Management
  • Information Technology Management
  • Business Administration

Timeline

Client Account Director

Revature LLC
04.2022 - 03.2024

Client IT Consultant

Cognizant Technology Solutions
06.2019 - 03.2022

Talent Enablement Lead

Cognizant Technology Solutions
09.2005 - 06.2019

MBA - Human Resources Management

Osmania University

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Cirisha Narayanan