Cinthya Velazquez Zamora
Poway
Summary
Service professional with a proven track record at Fairmont Grand Del Mar, excelling in customer service and team collaboration. Successfully trained baristas, enhancing beverage quality and guest satisfaction. I consistently enhance guest experiences while managing high-pressure situations. My attention to detail and organizational skills drive efficiency and satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Service Partner
Islands Fine Burgers and Drinks
Mira Mesa, Ca
02.2023 - Current
- Delivered food orders promptly to ensure guest satisfaction and dining experience.
- Maintained cleanliness and organization of food service areas to uphold health standards.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Barista Supervisor
Fairmont Grand Del Mar
Del M
07.2022 - Current
- Supervised daily operations of coffee preparation and service, ensuring adherence to quality standards.
- Trained and mentored junior baristas on beverage preparation techniques and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed seasonal beverage menus in collaboration with culinary team, enhancing guest experience.
- Resolved customer complaints promptly, maintaining high satisfaction levels during peak service hours.
- Conducted regular staff meetings to discuss performance metrics and promote team engagement initiatives.
Education
High School Diploma -
Poway High School
Poway 06.2021
Skills
Teamwork and collaboration
Customer service
Time management
Attention to detail
Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Partner
Islands Fine Burgers and Drinks
02.2023 - Current
Barista Supervisor
Fairmont Grand Del Mar
07.2022 - Current
High School Diploma -
Poway High School