Cinthya Umana
Toronto
Summary
Dynamic customer service professional with a proven track record at Propel Holdings, excelling in problem resolution and customer relations. Adept at developing training materials and enhancing team performance, I leverage strong organizational skills and product knowledge to deliver exceptional support, ensuring client satisfaction and streamlined processes.
Overview
13
13
years of professional experience
Work History
New Customer Services Representative
Propel Holdings
09.2020 - 09.2024
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Developed training materials to enhance team performance and service quality.
- Collaborated with cross-functional teams to streamline processes and improve efficiency.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
Bookkeeping Administrative Assistant
M&M Accounting and Tax Services
09.2017 - 09.2023
- Managed accounts payable and receivable, ensuring timely processing of invoices.
- Maintained accurate financial records using QuickBooks and Excel for reporting purposes.
- Assisted in preparation of tax documents, adhering to compliance regulations and deadlines.
- Coordinated communication between clients and tax professionals, enhancing client satisfaction.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Office Cleaner
LRJ Cleaning Services
01.2012 - 12.2022
- Responsible for floor care, performing various surface tasks, including vacuuming, mopping, sweeping, and spot-cleaning carpets of all office areas and non-production employee lounge
- Responsible for the maintenance of non-production employee lounge tables, chairs, and counters, carrying out tasks such as dusting, spraying, and cleaning
- Responsible for removing trash in office areas and non-production employee lounge
- Responsible for cleaning and sanitizing of restrooms daily
- Responsible for cleaning of windows in conference rooms, management offices, etc.
- Perform dusting, disinfecting, and polishing of surfaces and furniture as needed
- May be required to shop for cleaning supplies as needed
- May be required to stock Kitchen and Board Room supplies as needed
- Responsible for reporting repairs and replacements encountered when executing daily tasks.
Maintenance Crew Member
Costco
10.2015 - 12.2015
- Check and clean ventilation system and air filters
- Dust and wipe down shelving units and racks.
- Sanitize frequently touched surfaces.
- Deep clean restrooms and break areas.
- Followed instructions from supervisor regarding daily job tasks and duties.
Education
Individual Tax Preparation Certificate - Taxation
H&R Block
03-2019
M.Acc. -
University of Managua
Managua Nicaragua08-2011
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Account updating
- Active listening
- Call center operations
- Problem resolution
- Product knowledge
- Attention to detail
- Quickbooks
- Journal entries
- Verbal and written communication
- Invoicing and billing
- Team collaboration
- Interior and exterior cleaning
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
New Customer Services Representative
Propel Holdings
09.2020 - 09.2024
Bookkeeping Administrative Assistant
M&M Accounting and Tax Services
09.2017 - 09.2023
Maintenance Crew Member
Costco
10.2015 - 12.2015
Office Cleaner
LRJ Cleaning Services
01.2012 - 12.2022
Individual Tax Preparation Certificate - Taxation
H&R Block
M.Acc. -
University of Managua