Cinthia L Razo Aguayo
8730 Grape St
Summary
Dynamic customer service professional with a proven track record at Uber Eats, excelling in fast-paced environments. Known for enhancing customer satisfaction through effective problem-solving and communication. Proficient in Microsoft Excel and skilled in teamwork, I consistently resolve conflicts while fostering loyalty and repeat business.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Uber
Uber Eats
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
ACT
02.2020 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Production Worker
Meat
03.2019 - 08.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Education
Medical Billing Certificate -
Medical Billing
Pico Rivera, CA04-2013
High School Diploma -
David Jordan
Los Angeles, CA06-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Call center experience
- Data entry
- Computer proficiency
- Microsoft Excel
- Scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Uber
Uber Eats
02.2025 - Current
Customer Service Representative
ACT
02.2020 - 12.2024
Production Worker
Meat
03.2019 - 08.2019
Medical Billing Certificate -
Medical Billing
High School Diploma -
David Jordan
Similar Profiles
SAVANNAH JULIA MAE KETCHUMSAVANNAH JULIA MAE KETCHUM
Independent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft RideshareIndependent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft Rideshare
Latonya BentleyLatonya Bentley
Driver at Uber Eats and Door Dash, Uber/Door Dash Food DeliveryDriver at Uber Eats and Door Dash, Uber/Door Dash Food Delivery
Takia FowlerTakia Fowler
Driver | Independent Contractor at Lyft, Uber, Uber EatsDriver | Independent Contractor at Lyft, Uber, Uber Eats
Stephen FarrellStephen Farrell
Rideshare Driver at Uber, Uber EatsRideshare Driver at Uber, Uber Eats
Hannielord AdjadehHannielord Adjadeh
Physician Assistant at Ghana Health ServicePhysician Assistant at Ghana Health Service