Cinthia Garcia
Brentwood
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offering many years of customer service experience and more. Willing to learn and gain new opportunities.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Genentech, A Member Of The Roche Group
08.2022 - 04.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Handled customer orders on SAP and Salesforce.
- Collaborated with team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Residential Counselor
Evolve
06.2021 - 08.2022
- Collaborated with theprogram director and therapists to facilitate plans and information sharing
- Observed clients through a clinical lens to take appropriate documentation of their progression and regression to plan for success
- Engaged crisis intervention techniques to deescalate aggressive and emotional dysregulation to clients in a therapeutic approach or DBT skills
- Conducted tours, orientation and educational sessions for residents.
Warehouse Lead
DSW Shoe Warehouse
05.2018 - 11.2020
- Trained employees on equipment operation and safety protocols.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Team Member
Walgreens
08.2015 - 12.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Processed checks, cash and credit purchases or refunds.
Education
Bachelors - Communications
California State University
Sacramento, CA05.2022
Minor - Counseling
California State University Sacramento
California12.2021
Associates of Arts And - Communication
Los Medanos College
Pittsburg, CA05.2018
Skills
- Excel, Word, SPSS, PowerPoint
- SAP
- COVID-19 Safety Procedures
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Genentech, A Member Of The Roche Group
08.2022 - 04.2024
Residential Counselor
Evolve
06.2021 - 08.2022
Warehouse Lead
DSW Shoe Warehouse
05.2018 - 11.2020
Team Member
Walgreens
08.2015 - 12.2017
Bachelors - Communications
California State University
Minor - Counseling
California State University Sacramento
Associates of Arts And - Communication
Los Medanos College
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