Cinthia De Melo Sant'Anna Rosa

• Enhanced content quality by reviewing and editing submissions for grammar, style, and accuracy.
• Streamlined content review process by implementing efficient workflows and prioritizing tasks based on deadlines.
• Reviewed, Classified and Escalated advertising content issues therefrom the costumers input.

• Improved store sales in 60% in the last semester of 2022 by implementing effective marketing strategies and attractive visual merchandising.
• Enhanced customer satisfaction in 43% through training staff on exceptional customer service practices and conflict resolution techniques.
• Completed point of sale opening and closing procedures.
• Handled customer inquiries, concerns, and complaints in a professional and efficient manner, achieving a 95% customer satisfaction rating.

• Provided support to users, addressing any issue or inquiry, via chat, email, phone and social media;

• Identified, researched and reviewed complex issues to determine the best solution or troubleshooting;

• Contributed in an active way to increase product insight and knowledge base content;

• Provided proactive post-sales support for customers;

• Identified opportunities to improve the customer experience