Cindy Zwicker
Stoney Creek,Ontario
Summary
Highly motivated professional with years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, and clients while managing administrative and sales employees. Comfortable working independently as a leader and as collaborative team member. Exercises decisive judgment to meet and exceed organizational goals.
Overview
34
34
years of professional experience
Work History
Business Owner
Self-Employed - Kreativecutsdesign
Hamilton, Ontario
01.2019 - Current
- Machine-engraved merchandise for customers with desired fonts and designs.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Delivered exceptional client experience and encouraged repeat business.
- Developed and implemented strategic social media marketing plans.
- Utilized Instagram and Facebook to promote products, services and content.
Office Manager
Dr. Roman Baksa
Oakville, Ontario
01.1997 - 01.2007
- Overlooked all areas of Dental Practice to ensure a smooth flow in the Dental Practice.
- Conducted monthly office meetings and helped develop hygiene program from 1 to 2 full-time days of dental hygiene.
- Treatment planning and predeterminations. Along with financial planning.
- Managing payables and receivables along with preparing and balancing bank deposits.
- Maintain file system, recalls, follow-up treatment, order and receive supplies, coordinate specialist appointments.
- ABEL Software, Windows, and Text Version
- Educating patients, reviewing insurance and benefits with patients. Liaison with insurance companies.
- Assisted as required and H.A.R.P. certified.
Certified Dental Assistant
Dr. Steve Earle
Ottawa, Ontario
01.1995 - 01.1997
- General chairside duties and panorex certified
- Including pouring alginates and making bleaching trays
- Supported dentist with completing minimally invasive and advanced surgical procedures.
Certified Dental Assistant
Dr. Cathy Brabrant
Oakville, Ontario
01.1991 - 01.1995
- General chair side duties and H.A.R.P. certified
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Education
Honours -
Toronto School of Business
Mississauga, Ontario01.1991
Skills
- Customer Service
- Financial Planning
- Team Leadership
- Quality Assurance
- Relationship Building
- Attention to Detail
Timeline
Business Owner
Self-Employed - Kreativecutsdesign
01.2019 - Current
Office Manager
Dr. Roman Baksa
01.1997 - 01.2007
Certified Dental Assistant
Dr. Steve Earle
01.1995 - 01.1997
Certified Dental Assistant
Dr. Cathy Brabrant
01.1991 - 01.1995
Honours -
Toronto School of Business
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