Cindy Ybarra
Fontana
Summary
Dynamic General Manager with extensive experience in hotel operations and revenue management. Proven track record of increasing annual revenues and enhancing employee retention through strategic training and recognition programs. Strong communication and leadership skills drive operational excellence and guest satisfaction.
Overview
14
14
years of professional experience
Work History
GENERAL MANAGER
Ayres Hotel
Redlands
10.2023 - Current
- Direct operations and business functions for the property with 107 rooms with 28 employees
- Conducted monthly revenue projections to inform strategic financial decisions
- Review Duetto daily to ensure hotel is priced properly with the market
- Oversaw purchasing, placed orders with vendors, and assisted with inventory control to maintain optimal stock levels
- Process biweekly payroll
- Manage employee payroll records and timekeeping systems
- Review documentation for audit compliance, property visits and execute plans
- Supported human resources operations, enhancing onboarding processes and fostering positive employee relations
- Assist with guest relations
GENERAL MANAGER
TOWNPLACE SUITES
LOMA LINDA
01.2021 - Current
- Direct operations and business functions for the property with 95 rooms, with $4,754,000 in annual revenue and 20 employees
- Executed bi-weekly payroll processing for 20 employees, ensuring timely and accurate compensation
- Processed invoices to maintain financial accuracy and support operational budgeting
- Managed procurement of essential supplies for property operations, ensuring availability and cost-effectiveness
- Trained Executive Housekeeper & Maintenance team
- Prepared team for BSA
- Created and Implemented GC/PM program
- Forecasting on a weekly basis
- Working with Revenue Manager to ensure hotel is priced properly within the market
GENERAL MANAGER
HYATT HOUSE
MANHATTAN BEACH
05.2019 - 01.2021
- Direct operations and business functions for the property with 122 rooms, with $7,245,223 in annual room revenue and 40 employees
- Expanded client base by securing contracts with 2 major government agencies
- Developed and implemented aggressive solicitation program, resulting in increased business opportunities
- Increase revenue with HBAR & HBAR Food
- Implemented training program that improved customer service scores
- Improve employee retention through implementation of departmental training, employee recognition and incentive programs
- Responsible for Human Resource functions: benefits, hiring, terminating and orientations
- Managed payroll processing for 40 employees
- Handled invoice processing for vendor payments
- Analyze monthly P&L with detailed critique
- Forecast daily, weekly and monthly to accomplish budgeted revenues
- ISLAND HOSPITALITY
GENERAL MANAGER
RESIDENCE INN BY MARRIOTT
RANCHO CUCAMONGA
04.2018 - 02.2019
- Opened up a new Residence Inn, 126 rooms
- Hired all salary and hourly team members
- Implemented and trained all associates and managers on all systems that included PMS, Payroll, Onity System, Accounting, Brand Standards and Scheduling System
- Conducted all brand Pre-Opening required training and standards for entire team
- Procured and ordered OS&E items to ensure timely project completion
- Coordinated FF&E and OS&E deliveries and staging to prepare hotel for opening
- Completed a Pre-Opening budget and a budget after opening
- Scheduled all orders and staging
- Obtained licenses and permits
- Established banking account and credit card agreements for financial operations
- Set up contracts with all vendors
- Received bids
- Submitted punch list for owner and project manager
- Inspected and tested all equipment after installation
- Participated and organized teams to stage all items and get rooms guest ready
- Set up show rooms
- Set up internal forms, evacuation plans, SDS forms, emergency manuals
- Coordinated online travel agency account setups
- Assisted with establishing sales accounts
- Supported administrative tasks for DKN Hotels
- Supported administrative tasks for DKN Hotels
GENERAL MANAGER
RESIDENCE INN BY MARRIOTT
ONTARIO
02.2012 - 04.2018
- Directed operations and business functions for the property with 200 rooms, $7,834,828 in annual room revenue and 47 employees
- Secured new business, expanding client base by targeting key market segments
- Maximized revenues by increasing ADR through third party wholesalers and revenue strategies
- Developed and implemented aggressive solicitation program, resulting in increased business opportunities
- Developed and completed rooms renovation project, 2013
- Improved employee retention through implementation of departmental training, employee recognition and incentive programs that resulted in a low turnover rate of 4.5 % over four years
- Managed human resource functions, including benefits, hiring, termination, and orientations.
- Analyzed monthly P&L with detailed critique
- Forecasted daily, weekly and monthly to accomplish budgeted revenues
- Implemented guest satisfaction program, leading to improved GSS scores
- July 2013, Awarded the Walker Cup. Achieved room revenue increase of 25.91% versus budget, RevPar Index increase of 34.88% versus STR target and maintained clear zone for GSS even while under renovation.
- September 2014, Awarded Champions Cup. Achieved room revenue increase of 32.71% versus budget, RevPar index increase of 17.43% versus STR target and GSS scores of 69.2 green zone compared to Brand Average of 64.8.
- Achieved Top Ten hotel YTD 2015
- ISLAND HOSPITALITY MANAGEMENT
Skills
- Accomplished bilingual
Hotel Manager with infinite
experience in rooms
operations, revenue
management, cost controls,
forecasting, P&L, budgets,
employee training,
leadership and capital
projects Results oriented,
good interpersonal skills,
solid financial skills,
decisive leader with
proven success in all
aspects
Timeline
GENERAL MANAGER
Ayres Hotel
10.2023 - Current
GENERAL MANAGER
TOWNPLACE SUITES
01.2021 - Current
GENERAL MANAGER
HYATT HOUSE
05.2019 - 01.2021
GENERAL MANAGER
RESIDENCE INN BY MARRIOTT
04.2018 - 02.2019
GENERAL MANAGER
RESIDENCE INN BY MARRIOTT
02.2012 - 04.2018