Cindy Wells
Qualicum Beach,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Andrew's Automotive Repair
Qualicum Beach, BC
09.2020 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Administrative Assistant
Remax Realty
Port Alberni, BC
09.2017 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Customer Service Supervisor
Walmart
Terrace, BC
01.2010 - 08.2017
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Administrative Assistant
NWCC
Terrace, BC06.2010
Skills
- Administrative Support
- Database entry
- Professional Communication
- Microsoft Word
- File Organization
- Computer Proficiency
Timeline
Administrative Assistant
Andrew's Automotive Repair
09.2020 - Current
Administrative Assistant
Remax Realty
09.2017 - 03.2020
Customer Service Supervisor
Walmart
01.2010 - 08.2017
Administrative Assistant
NWCC