Cindy Wallbank
Elie,MB
Summary
Dynamic customer service professional with proven expertise at Foundever, excelling in complaint resolution and enhancing customer satisfaction. Skilled in CRM software and active listening, I foster loyalty through effective communication and problem-solving. Adaptable and self-motivated, I thrive in fast-paced environments, consistently delivering exceptional service and support.
Overview
2027
2027
years of professional experience
Work History
Train AI
Data Annotation
Elie, MB
05.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Review and Evaluate AI, give recommended suggestions and prompts to assist with creating better AI experiences
Customer Service Representative
Foundever
Elie, MB
10.2013 - 10.2025
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, maintaining high levels of customer satisfaction.
- Documented customer interactions in CRM system for improved service quality and follow-up.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Walmart
Cashiers
Winnipeg, MB
2023 - 2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Graduation Certificate - Travel Agent
Robertson College
WinnipegHigh School Diploma -
Silver Heights Collegiate
Winnipeg06-2000
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Call center experience
Complaint handling
Computer proficiency
Payment processing
Professional telephone demeanor
Customer satisfaction measurement
Product knowledge
Order processing
Documentation
Product sales
Multi-line phone talent
Retail store support
CRM software
Timeline
Train AI
Data Annotation
05.2026 - Current
Customer Service Representative
Foundever
10.2013 - 10.2025
Walmart
Cashiers
2023 - 2025
Graduation Certificate - Travel Agent
Robertson College
High School Diploma -
Silver Heights Collegiate