Cindy Vigil
Los Angeles
Summary
Dedicated program professional with strong experience supporting individuals experiencing homelessness through trauma-informed, client-centered approaches. Skilled in coaching teams, resolving complex client situations, and collaborating with LAHSA and partners to improve PSH housing placements. Known for strong data practices and successfully opening and closing programs while maintaining high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Program Manager, Time-Limited Subsidy
Hope the Mission
10.2023 - Current
- Lead staff performance management, training development, facilitation, and coaching.
- Analyze data and performance metrics to identify trends and inform leadership decisions.
- Oversee eligibility processes ensuring accurate and timely determinations.
- Support staff in complex client interactions using trauma-informed practices.
- Collaborate with LAHSA Matchers on PSH matching for improved housing outcomes.
- Conduct client needs assessments, barrier identification, and service referrals.
- Maintain data accuracy, reporting, and quality assurance practices.
- Oversee program operations and supervise multidisciplinary team focusing on risk mitigation and quality assurance.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
Program Coordinator
Hope The Mission
02.2023 - 10.2023
- Provided ongoing direction and leadership for program operations.
- Designed program implementation and development plans.
- Supervised staff meetings and coordinated program details.
- Assisted clients with daily living needs and completed daily logs.
Housing Navigator / Case Manager
Hope The Mission
02.2022 - 02.2023
- Enhanced client housing stability through comprehensive psychosocial assessments.
- Facilitated housing navigation, including unit searches and application processes.
- Collaborated with PATH to secure permanent housing solutions for clients.
- Applied crisis intervention techniques to effectively support participant needs.
- Coordinated referrals and assisted clients in obtaining EHV vouchers.
Cashier / Food Prep Cook
Mario's Italian Deli
01.2020 - 02.2022
- Addressed customer needs, restocked merchandise, and prepared food items.
Monitor
Alice House
01.2017 - 08.2019
- Answered calls, monitored facility, assisted with meals, and maintained cleanliness.
- Oversaw medication cabinets and maintained records.
- Coordinated community resources and referrals.
Education
GED -
Edward R. Roybal Learning Center
Los Angeles, CA06.2014
Skills
- Staff training and development
- Relationship building
- Cross-functional teamwork
- Performance management
- Work prioritization
- Data Entry
- Referrals and Networking
- Multitasking
- Organization and Time Management
- Flexible and Adaptable
- Problem Solving
- Teamwork and Collaboration
- Project management
- Training and development
- Critical thinking
- Work Planning and Prioritization
Timeline
Program Manager, Time-Limited Subsidy
Hope the Mission
10.2023 - Current
Program Coordinator
Hope The Mission
02.2023 - 10.2023
Housing Navigator / Case Manager
Hope The Mission
02.2022 - 02.2023
Cashier / Food Prep Cook
Mario's Italian Deli
01.2020 - 02.2022
Monitor
Alice House
01.2017 - 08.2019
GED -
Edward R. Roybal Learning Center