Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindy Vaquera

Sylmar

Summary

Program management professional with a proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.

Overview

11
11
years of professional experience

Work History

Events Program Manager

The Adult Skills Center
10.2022 - Current
  • Assisted in project planning and scheduling to ensure the timely execution of tasks.
  • Supported cross-functional teams in coordinating project activities and resources.
  • Managed documentation and reporting to maintain accuracy and organization of project files.
  • Manage all program events and all event rentals; Assist in all company events.
  • Participate in the hiring, training, and ongoing supervision of all program and event staff.
  • Provide supervision and mentorship to event and program staff, including delegating duties and responsibilities according to their job descriptions, meeting together with supervisors regularly, keeping written documentation of all meetings, directives, trainings, disciplinary actions, and agreements; and conducting annual job performance evaluations.
  • Provide financial overview and contribute to planning, growth, and management. Oversee event billing and expenditures.
  • Provide oversight to assigned program space and equipment.
  • Ensure quality of services, including relationships with vendors, clients, families, finding agencies, regulatory agencies, and the community.
  • Collaborate with all company departments and foster team engagement.
  • Participate in and lead program evolution and growth in areas of need.
  • Oversee and develop related micro-enterprise jobs for client-specific abilities.
  • Act as liaison with business partners.
  • Assist the development team with non-program events, marketing, and other duties as assigned.
  • Facilitated meetings to gather input and feedback from team members on ongoing projects.

Mobility Specialist Case Manager

The Adult Skills Center
10.2022 - 11.2024
  • Assessed client mobility needs to develop personalized support plans.
  • Delivered training sessions on mobility aids and equipment usage for staff and clients.
  • Implemented best practices for safe patient handling, enhancing overall care quality.
  • Facilitated workshops on injury prevention related to mobility assistance tasks.
  • Managed inventory of mobile devices, accessories, and parts to ensure timely availability for customers'' needs.
  • Assisted in the development of company-wide policies regarding the use of mobile devices in the workplace, reducing risks associated with data breaches or other security incidents.
  • Responsible for managing the execution direction and coordination of all transportation matters within the organization.
  • Manage budgets, organize schedules, and routes, ensuring that vehicles are safe and meet legal requirements, and making sure that drivers are aware of their duties.
  • Collaborated with cross-functional teams to develop strategies that improved operational efficiency in the field of mobility services.
  • Maintained accurate records of all client interactions, including product recommendations, purchase history, and support requests.
  • Led vendor audits and submitted requested documentation.

Transportation and Mobility Coordinator

The Adult Skills Center
06.2021 - 10.2022
  • Coordinated cross-departmental projects to enhance workflow efficiency and communication.
  • Developed training materials and conducted workshops for new staff members.
  • Managed scheduling and logistics for meetings, ensuring all resources were available.
  • Streamlined processes by implementing new software tools, improving project tracking accuracy.
  • Conducted driver training to educate drivers and attendants on responsibilities, proper procedures related to behavior management, passenger sensitivity, safety, and quality service delivery.
  • Conducted visits to client program sites to observe the service delivery of drivers.
  • Conducted monthly and as-needed road observations of driver performance related to safe driving habits, route execution, on-time performance, and client interaction to ensure safe and quality-based service delivery to clients.
  • After an incident, ensure vehicles are routed for service or to a body shop. Communicate with insurance and all parties to resolve accidents. Follow established procedures to address and resolve the reported service issue. Ensure that all reported incidents are appropriately documented through established protocols.
  • Gathered and organized materials to support operations.

Day Service Coordinator

The Adult Skills Center
10.2018 - 06.2021
  • Coordinated daily operations to ensure seamless service delivery for individuals with disabilities.
  • Developed and implemented person-centered plans to enhance client engagement and satisfaction.
  • Facilitated communication between clients, families, and service providers to ensure comprehensive support.
  • Trained and mentored staff on best practices in client care and service coordination.
  • Streamlined documentation processes, ensuring accuracy and compliance with regulatory standards.
  • Evaluated client progress and adjusted services based on individual needs and feedback.
  • Led team meetings focused on improving service quality and addressing client concerns effectively.
  • Advocated for client rights and access to community resources, promoting inclusivity and support systems.
  • Provided a safe and supportive environment for clients by enforcing behavioral guidelines and addressing issues promptly as they arose.
  • Fostered positive relationships between clients, families, staff members, and community partners through regular communication and collaboration.
  • Increased community involvement for clients by coordinating volunteer opportunities and creating partnerships with local organizations.
  • Played an integral role in maintaining a positive organizational culture amongst staff members through team-building exercises or other morale-boosting initiatives.
  • Enhanced client satisfaction by consistently providing exceptional support and coordinating daily activities for individuals with disabilities.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.

Day Program Instructor

The Adult Skills Center
03.2015 - 06.2021
  • Developed and implemented engaging skill-building activities for diverse adult learners.
  • Facilitated group sessions to enhance social interaction and communication skills among participants.
  • Monitored progress and provided constructive feedback to promote personal development and growth.
  • Developed curriculum and/or instructed individuals with disabilities or disadvantages in the areas of employment skills, independent living skills, and social skills while supporting the individuals to become valued members of their community.
  • Trained and mentored new instructors on best practices in participant engagement and program delivery.
  • Established a safe, supportive environment conducive to learning and personal expression for all participants.
  • Increased client engagement by incorporating hands-on activities and outings.
  • Enhanced client learning by employing various teaching methods and strategies tailored to individual needs.
  • Implemented instructional plans in accordance with directives and guidelines.
  • Recorded responses to lesson planning and made appropriate adjustments.

Education

No Degree - Nursing

Los Angeles Valley College
Van Nuys, CA

High School Diploma -

Panorama High School
Panorama City, CA
07-2009

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Team leadership and direction
  • Decision-making
  • MS office applications
  • Policy and procedure improvements
  • Training and development
  • Team management
  • Flexible and adaptable
  • Attention to detail
  • Good judgment
  • Scheduling and planning
  • Team development
  • Bilingual (English and Spanish)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Events Program Manager

The Adult Skills Center
10.2022 - Current

Mobility Specialist Case Manager

The Adult Skills Center
10.2022 - 11.2024

Transportation and Mobility Coordinator

The Adult Skills Center
06.2021 - 10.2022

Day Service Coordinator

The Adult Skills Center
10.2018 - 06.2021

Day Program Instructor

The Adult Skills Center
03.2015 - 06.2021

No Degree - Nursing

Los Angeles Valley College

High School Diploma -

Panorama High School

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Cindy Vaquera