Cindy Toutant
Grande Prairie,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Second Steward
BC Ferries Corp
03.2023 - 08.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cook
BC Ferries Corp
11.2016 - 08.2024
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
Education
Level One Red Seal Chef - Culinary
Camosun College
Victoria, BC11.2016
OFA 3 - First Aid
St Johns Ambulance
Nanaimo BC 06.2016
Skills
- Chemicals handling
- Food safety knowledge
- Sanitation Standards
- Health Code Compliance
- Relationship Building
- New Hire Training
- Equipment Inspection
- Supply Restocking
- Budgeting and finance
- Customer service excellence
- Teamwork and Collaboration
- Safety awareness
- Safe Food Handling
- Problem-Solving
- Problem-solving abilities
- Time Management
- Multitasking
- Computer Skills
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Leadership
- Adaptability and Flexibility
- Self Motivation
- Time management abilities
- Decision-Making
- Team Collaboration
- Clear Communication
- Effective Communication
- Active Listening
- Complaint Handling
- Problem-solving aptitude
- Reliability
- Professionalism
- Interpersonal Skills
- Team building
- Analytical Thinking
- Task Prioritization
- POS System Operation
- Payment Processing
- Interpersonal Communication
- Conflict Resolution
- Professional Demeanor
- Hospitality
- Cleaning
- Customer Assistance
Languages
English
Full Professional
Timeline
Second Steward
BC Ferries Corp
03.2023 - 08.2024
Cook
BC Ferries Corp
11.2016 - 08.2024
Level One Red Seal Chef - Culinary
Camosun College
OFA 3 - First Aid
St Johns Ambulance
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