Cindy Sum
Daly City
Summary
Dynamic General Manager with a proven track record at Panera Bread, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and enhanced customer relations, fostering a high-performing team environment. Skilled in problem resolution and efficient multi-tasking, driving significant improvements in service delivery and employee satisfaction.
Diligent [Desired Position] with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
5
5
years of professional experience
Work History
General Manager
Panera Bread
05.2025 - Current
- Assisted in developing operational strategies to enhance team performance and efficiency.
- Supported daily management tasks, ensuring smooth workflow and communication among staff.
- Learned inventory management systems to maintain stock levels and order supplies effectively.
- Collaborated with team members to implement process improvements for service delivery.
- Engaged in training sessions to understand company policies and customer service standards.
- Provided administrative support by organizing schedules and coordinating meetings with stakeholders.
- Participated in team meetings, contributing ideas for enhancing productivity and service quality.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Cashier
SKECHERS Factory Outlet
12.2023 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced cash drawers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Assistant Manager
Panera Bread
08.2023 - 2025
- Supported daily operations by coordinating team schedules and managing staff assignments.
- Assisted in training new employees on company policies and operational procedures.
- Facilitated communication between departments to ensure project alignment and efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored employee performance, providing feedback to enhance productivity and morale.
- Developed customer service protocols to improve client interactions and satisfaction rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Shift Supervisor
Panera Bread
11.2020 - 2025
- Supervised daily operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored team members on service excellence and product knowledge.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented efficient workflow processes to enhance customer service speed during peak hours.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty rates.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
GED -
Jeferson Union High School District
Daly City11-2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Customer relations
Timeline
General Manager
Panera Bread
05.2025 - Current
Cashier
SKECHERS Factory Outlet
12.2023 - 05.2025
Assistant Manager
Panera Bread
08.2023 - 2025
Shift Supervisor
Panera Bread
11.2020 - 2025
GED -
Jeferson Union High School District