Cindy Silvera
Brampton,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Operations Administrator
Forest Contractors Ltd.
03.2025 - Current
- Coordinated dispatch and scheduling for broker truck operators to ensure timely project support and deliveries.
- Maintained accurate records of equipment usage, vehicle logs, and compliance documentation.
- Communicated daily with drivers, site supervisors, and clients to ensure smooth operations and issue resolution.
- Processed invoices, work orders, and payroll documentation for brokered services.
- Tracked fleet availability, job site needs, and logistics changes to support operational efficiency.
- Ensured adherence to safety regulations, licensing requirements, and insurance compliance.
- Supported administrative needs including data entry, reporting, and file management related to transportation and construction activities.
Cafe Owner
Cafe Nitro
01.2024 - 02.2025
- Trained new employees on POS use, customer service skills and food preparation methods.
- Organized special events and live music nights to attract new customers.
- Successfully managed day-to-day operations of a busy cafe, including staff scheduling, customer service, and inventory management.
- Created weekly menus featuring seasonal ingredients for the cafes rotating menu items.
- Defined strategic plans and kept business on track to meet objectives.
- Ensured compliance with all health and safety regulations in the kitchen and dining area.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
Mortgage Retention Specialist
BMO Financial Group- Global Financing Group
10.2022 - 10.2024
- Handle incoming & outbound calls in an informed, professional, and efficient manner
- Engage with clients to understand their needs and provide solutions to keep their mortgage in good standing.
- Proactively contact Mortgage Renewal clients in an effort to secure renewal/early renewal
- Review renewal files 30-90 days prior to maturity
- Perform any required documentation to ensure customers requests are accurately processed
- Negotiated and renewed mortgages for clients to ensure best terms and conditions in accordance with their financial objectives.
- Advised customers on various mortgage options available based on their individual circumstances.
Everyday Banking
BMO Financial Group
04.2022 - 10.2022
- Specialized in personal financial guidance and delivering a full spectrum of banking services.
- Identified opportunities to recommend bank products and services.
- Ensured superior customer satisfaction in a rapidly changing atmosphere.
- Guided customers through account setup and establishment of new personal accounts, maintaining regulatory compliance.
- Assisted customers with routine inquiries regarding account balances and account information.
- Evaluated customer preferences and recommended optimal personal banking and credit card strategies.
- Completed financial transactions, including deposits, withdrawals, and loan payments.
Co-Owner
La Gran Uruguaya Bakery/Empanada City
07.2017 - 01.2022
- Accountable for forecasting and planning both daily and monthly activities.
- Employee engagement, management, inventory, ordering, vendors, production, quality prep, recordkeeping.
- Structure budgets, expenses and review purchases/sales.
- Execute the full scope of management of the bakery.
- Strategically develop marketing and advertising measures for in-store sales and generating an expanded customer base and higher sales.
- Interview, train, and provide on-going support and guidance to the team.
Pre-Screening Officer
Garda
08.2014 - 06.2017
- Resolving alarms and various issues at the checkpoint.
- Responsible for giving level three screening officers their breaks.
- Take charge of the screening point in the absence of the Screen point manager.
- Working throughout the airport to screen passengers.
- Screening passengers' personal belongings and carry-on baggage prior to entering the designated areas before boarding the aircraft.
- Greeting all passengers in a friendly and courteous manner.
- Explaining, answering questions and directing passengers through the pre-boarding screening process.
- Managing various volumes of passengers and their personal belongings through the screening.
- Scanning and Pat-ting down passengers.
- Searching for explosive devices/ chemicals, illegal items.
Office Manager
JPJ Technologies Ltd
01.2002 - 07.2014
- Created and maintained filing systems to ensure accurate record keeping.
- Delivered quality customer service to staff and customers.
- Trained and onboarded new office staff members.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Assisted in the preparation of presentations for board meetings or other important occasions.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
Education
High school diploma -
Madonna Highschool
Skills
- QuickBooks
- Management
- Financial Services
- Self-starter
- Customer Service
- Accounts Payable
- Accounts Receivable
- Communication Skills
- Interviewing
- Microsoft Office
- Payroll
- Event Planning
- Organizational Skills
- Marketing
- Teamwork and collaboration
- Attention to detail
Timeline
Operations Administrator
Forest Contractors Ltd.
03.2025 - Current
Cafe Owner
Cafe Nitro
01.2024 - 02.2025
Mortgage Retention Specialist
BMO Financial Group- Global Financing Group
10.2022 - 10.2024
Everyday Banking
BMO Financial Group
04.2022 - 10.2022
Co-Owner
La Gran Uruguaya Bakery/Empanada City
07.2017 - 01.2022
Pre-Screening Officer
Garda
08.2014 - 06.2017
Office Manager
JPJ Technologies Ltd
01.2002 - 07.2014
High school diploma -
Madonna Highschool
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