Cindy Santiago
Belmont
Summary
Versatile and bilingual professional with experience at Gap, City Dental Group, and Rad Net in a Radiology Office, excelling in customer service and infection control proficiency. Demonstrated ability to enhance patient and customer satisfaction through effective team collaboration and first aid training. Skilled in oral X-rays and equipment sterilization, contributing to improved efficiency and safety in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Gap
02.2021 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Dental Assistant
City Dental Group
06.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Sterilized rooms and prepped equipment and instruments for 5-6 procedures daily.
Radiology Medical Receptionist
Rad Net
07.2023 - 12.2023
- Maintained a clean and organized reception area for optimal patient comfort during their visits.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology exam preparations.
- Collaborated closely with clinical staff to ensure proper patient flow throughout the facility from check-in to discharge.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported radiologists'' workflow efficiency through timely preparation of examination rooms with required equipment and supplies.
- Improved billing accuracy by diligently collecting co-pays, deductibles, and other fees at the time of service.
Education
Carlmont High School
Belmont, CASkills
- Bilingual (Spanish & English)
- Oral X-Rays
- Equipment Sterilization
- First Aid Training
- Team Collaboration
- Infection control proficiency
- CPR/AED
Languages
Spanish
Native or Bilingual
Timeline
Radiology Medical Receptionist
Rad Net
07.2023 - 12.2023
Dental Assistant
City Dental Group
06.2022 - Current
Retail Sales Associate
Gap
02.2021 - 06.2022
Carlmont High School
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