Cindy Ryan-Herbert
Tehachapi
Summary
Focused & Highly Motivated Multiple Unit Director/General Manager/Project Manager/Administrator. Well-rounded professional propelling business growth with analytics, sales maximizer, intuiative marketer, operational savvy excelling in implementing processes and change management.
Talented professional highly effective at sourcing, negotiating and buying goods, materials and services to meet company's operational requirements. Resourceful professional targeting alternate sources for goods and materials. Excellent attention to detail to manage processes and timelines and accomplish tasks.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Forward-thinking construction leader and dedicated project manager offering several years of construction and contracting experience on projects. Well-versed in supervising all phases of construction, from pre-construction through final walkthroughs and closeout. Proven skills in multitasking on several projects per year. Diligent, diplomatic and inspirational with solid leadership, organizational and decision-making skills focused on delivering exceptional value to customers with high-quality construction.
Skilled in leading construction projects from conception through to completion with a strong focus on time management, budgeting, and quality control. Have coordinated with diverse teams, ensuring smooth communication and adherence to safety protocols. Developed strategies for risk mitigation and streamlined processes, resulting in increased efficiency and project delivery within set deadlines. Demonstrated ability to negotiate contracts and manage supplier relationships, significantly reducing costs while maintaining high standards of materials and workmanship.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
23
23
years of professional experience
Work History
Trader / Account Executive
LBM ADVANTAGE
01.2023 - Current
- Remote Sales Executive & Trader
- Manage Growth of accounts.
- Liaison between supplier and member.
- Procure and sell goods.
- Ensure pricing and invoice accuracy.
- Stay abreast of trends and forecasts.
- Created detailed reports outlining current market conditions and recommended investment strategies.
- Maintained records of all transactions for compliance purposes.
- Evaluated companies' financial statements in order to determine whether they are suitable investments.
- Researched macroeconomic trends in order to identify sectors where there may be profitable trading opportunities.
- Advised clients on investment decisions based on their individual goals and preferences.
- Negotiated with brokers to obtain the best possible prices for clients' orders.
- Made bids and offers to buy or sell goods.
- Investigated financial resources and creditworthiness.
- Completed sales order tickets and processed client-requested transactions.
- Executed financial due diligence and created valuation model to establish enterprise value and purchase price.
Commercial Vans Fixed Operations Director, General Sales Manager & Finance Manager
Swickard Automotive Mercedes-Benz
01.2020 - 01.2025
- Fleet Operations & General Sales Manager
- CDK, E-Leads, Provision, Dealer Track & MyKarma, Max Digital, Reynolds, and Paylocity.
- Owned Commercial sales and improve processes and CSR scores.
- Complete Finance process (1st/2nd look) options and processes ensuring compliance.
- Desk deals and maximize profits.
- Title vehicles.
- Salesforce Administrator and Trainer for CRM rollout.
- Get deals funded and complete F&I contracts while complying with state laws.
- Ensure CIT is worked daily.
- Train staff on Hospitality & Sales Closing.
- Process payments, Remittance on accounts, Bank and Inventory audits.
- Highest volume commercial van dealership 3 years.
- Owned CV Fixed Operations, GP, Retention, Growth, and GP.
- Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
- Developed and implemented strategies to improve customer service satisfaction in the Fixed Operations Department.
- Analyzed financial data and prepared reports summarizing departmental performance within the Fixed Operations Department.
- Oversaw customer relations, sales and service departments.
- Implemented successful business strategies to increase revenue and target new markets.
Senior Director of Sales Operations
Reborn Cabinets
01.2019 - 01.2020
- Contract role to get sales and operations ready for expansion of categories and company initiatives.
- Launched Salesforce successfully for company.
- Ran Data Analytics to improve overall processes in sales, installations, returns, waste and warrantied items.
- Created SOP for sales, remittance, operations and receiving processes.
- Implemented sales training and accountability for 200 Reps.
- Salesforce Administrator & Trainer.
- Launched program to reduce holds, lower cancels and improve close rate.
- Consultant of IT, HR, AP, Sales, Operations, Fleet Management, Marketing, Call Center, Inventory & Warehouse processes.
- Assessed current organizational systems and infrastructure, recommending changes as needed.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Monitored industry trends and made recommendations on how they could be leveraged by the organization.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Created policies and procedures to improve operational efficiencies within the organization.
- Analyzed financial performance metrics and identified areas for improvement.
- Facilitated meetings between internal teams to ensure alignment on initiatives.
- Mentored junior staff members in their professional development journey.
- Built relationships with external partners, vendors, and customers in order to foster collaboration.
- Coordinated with stakeholders across multiple departments to develop innovative strategies for problem solving.
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Recruited top talent from various sources in order to meet staffing requirements.
- Lead cross-functional teams in developing creative solutions to challenging problems.
- Established key performance indicators to track progress towards goals.
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Evaluated training needs of employees based on job roles and responsibilities.
- Oversaw budgeting processes and ensured fiscal responsibility was maintained throughout the year.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Developed and executed marketing strategies to increase brand awareness and market share.
- Conducted evaluations of facility operations, team performance, and business policies to standardize activities.
Senior Director of Operations
Craig Reality Group (Retail, Construction, Property Management)
01.2018 - 01.2019
- Overall management of center operations, people development and talent retention.
- Production management of supplies, 3rd party contracts, and construction material lists.
- Property & construction management, vendor management of all repairs, maintenance, PM’s, vacant units, contracts, AP, marketing, and events staff and planning.
- Implemented process improvements across all functional areas including supply chain, logistics, finance, HR, IT.
- Oversaw budgeting, forecasting, financial analysis, and resource allocation activities.
- Conducted regular performance reviews of staff members to promote professional development and career advancement opportunities.
- Established metrics and monitored progress against key performance indicators.
- Managed the daily operations of a multi-site organization, ensuring compliance with company standards.
- Coordinated logistics for large scale events such as conferences or training seminars.
- Worked with management team to develop operational goals aligned with business strategy.
Director of Sales Operations
RDS (New Home Remodel)
01.2016 - 01.2018
- Analyze Operations and install pricing, Business and Financial Analytics, Regulations & Compliance processes, Develop Strategies for Sales, Profit, Safety and Business Growth with next day countertop, painting and cabinet installs along with warranty issues.
- Safety, OSHA Compliance Management, Equipment Procurement & Asset Protection, Procedure Refinement & Effectiveness, production management of supplies pre and post installation checklists and cost reduction.
- Develop Company leaders, Strategic Planning, Bid Analysis, Construction & Project Management, Allocation of Resources, Review Customer & Labor Relations Managers, Oversee Purchasing Agents & Set Annual Budgets, Branch Manager Support & Development, Safety Leader, HR, Payroll and AP Directors Liaison Company KPI Evaluation, ROI of Contracts, Account Growth, Branch Efficiency and People Productivity.
- Salesforce Administrator & Trainer.
- Managed IT, HR, AP, Sales, Operations, Call Centers, Fleet Management, Inventory & Warehouse teams.
- Led monthly reviews of all key performance indicators related to sales operations functions such as budgeting and forecasting, cost analysis, customer segmentation.
- Resolved customer complaints regarding sales and service. Managed warranty claims, AP, multi-level job completion metrics, project management and budgets of multi-million dollar new-builds in multi-family and residential tracts simultaneously.
Apartment Manager
Craner Apartments
01.2010 - 01.2016
- Completed all managerial duties for 50-unit complex.
- Utilized Yardi for managing processes.
- Responsible for P&L.
- Ensured compliance of state and local tenant laws.
- Rent collection and eviction process administrator.
General Store Manager
Lowe’s Home Improvement
01.2003 - 01.2016
- GM of the year award of excellence.
- Managed 7 Locations in challenging markets producing great KPI’s.
- DOT, OSHA, SOX, Green Business, Recycle & Technology Liaison Budget, Financial, Forecasting, Lean processes, Business Development, Inventory, Process Improvement & People Development, Sales, Brand & Merchandising implementation management of 40-103 Million in various locations.
- Assigned and Excelled in most challenging locations in the company.
- Sounding Board leader- Entire Company Representative for Employee Development, Implementation, Technology, Business strategy & CPG Growth.
- Created marketing campaigns to promote products or services offered at the store.
- Ensured compliance with all safety regulations and procedures in the store.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
- Established membership loyalty implementing rewards program to drive client retention.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
District Sales, Operations & Training Manager
Lowe’s Home Improvement
01.2005 - 01.2009
- Trained 1000+ new associates policies, safety, hazmat, OSHA, operations, DOT regulations, Government compliance, opened numerous new stores (construction walks, code requirements, operational set up, procurement, vendor management, training, and development).
- Grew Margin, Sales, Payroll, Growth driving over 200 million annually in revenue.
- Managed Fixed Operations, Inventory turns, GTM launches, Install programs, Fleet Operations and P&L for 15 locations.
- Highest profit back to the bottom line in company by utilizing analytic reporting to identify operational gap.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Developed training materials, including manuals, guides and handouts.
- Conducted assessments to determine skill gaps of existing personnel.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Researched emerging trends in corporate learning solutions and technologies.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Provided coaching and mentorship programs for staff members.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
- Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
- Monitored training costs to maintain training budget on new program roll-outs and management of roll-out success.
Education
Operations, Sales, PM, Black Belt, Certifications
CSUSB & NC U of Chappell Hill & Online
Ca & NCSkills
- Maximizing sales
- Managing Multiple Teams
- Strategic Planning & Implementation
- Sales Strategies
- Financial Statement Review
- Driving Margin
- Business Controls & Process Development
- 30/60/90 Smart Goals
- Forecasts
- Communication
- Engagement & Moral
- Controllable Expenses
- OSHA regulations
- Employee Growth & Development
- FP&A
- ROI
- KPI
- Lean Processes
- Hospitality
- Digital Marketing
- People Leader
- Proficient Communicator
- Documentation Audits
- Remittance Review
- Positive Can-do Approach
- Winners Mindset
- Continued Learning
- Market analysis
- Financial modelling
- Trade execution
- Risk management
- Compliance management
- Customer relationship management
- Sales forecasting
- Investment strategies
- Data analysis
- Operational efficiency
- Portfolio management
Certifications And Strengths
- Six Sigma Black Belt
- Yardi
- 365 Copilot
- Microsoft Generative AI
- Microsoft Cybersecurity Protocols
- Smartsheet
- Sales Pipeline Management
- SQL
- CAPM/Project Mgmt.
- Business Finance
- Excel Power Query
- Procore
- Scrum Processes
- Salesforce Administrator & Sales Consultant
Timeline
Trader / Account Executive
LBM ADVANTAGE
01.2023 - Current
Commercial Vans Fixed Operations Director, General Sales Manager & Finance Manager
Swickard Automotive Mercedes-Benz
01.2020 - 01.2025
Senior Director of Sales Operations
Reborn Cabinets
01.2019 - 01.2020
Senior Director of Operations
Craig Reality Group (Retail, Construction, Property Management)
01.2018 - 01.2019
Director of Sales Operations
RDS (New Home Remodel)
01.2016 - 01.2018
Apartment Manager
Craner Apartments
01.2010 - 01.2016
District Sales, Operations & Training Manager
Lowe’s Home Improvement
01.2005 - 01.2009
General Store Manager
Lowe’s Home Improvement
01.2003 - 01.2016
Operations, Sales, PM, Black Belt, Certifications
CSUSB & NC U of Chappell Hill & Online