CINDY QUINTERO
Calgary,AB
Summary
Organized and self-sufficient professional with over 10 years of experience helping customers and assisting office administration duties. Excellent written and verbal communication skills and decision-making and solving-problems abilities. Confident and curious learner with strong time management skills seeking growth opportunities.
Overview
18
18
years of professional experience
Work History
Export Assistant
ABRASIVOS ESPECIALES SA DE CV (AUSTROMEX GROUP)
05.2018 - 07.2024
- Assisted sales in providing customers quotations each day for 15 different accounts.
- Coordinated with sales, production, and shipping departments to ensure timely and efficient export of goods for all the exports.
- Made proforma invoices, placed orders, made commercial invoices and informed customers on exceptional order status when needed
- Coordinated export shipment and informed clients on shipment progress
- Asked for payments for overdue invoices
- Handled complaints from customers
- Cultivated strong business relationships with customers to drive business development and maintained customer satisfaction.
Assistant Commercial Manager
Abrasivos Especiales SA de CV (AUSTROMEX GROUP)
12.2009 - 05.2018
- Assisted manager by performing related duties of the employees in sales department evaluating employee performance, supporting sales staff and delivering an exceptional customer service.
- Ensured company policies are followed by the employees and the customers
- Assisted customers whenever necessary in the communication with the Commercial Manager
- Maintained a good working environment with the group staff of +500 employees.
- Coordinated day-to-day operations with the sales staff and the rest of the co-workers in the Headquarters and the Factory, such as Credit department, Production, Warehouse, Logistic, Development and Research team, etcetera.
- Sent international and domestic shipments and maintained positive relationships with representatives of UPS, FedEx and DHL shipping companies.
Front Desk Receptionist
Melia Hotels
09.2006 - 11.2009
- Checked in and checked out for guests in a hotel with more of 300 rooms.
- Handled groups in the hotel front desk with the welcome and first impression in the VIP area.
- Assisted in the business center with prints and helped to the people with the Wi-Fi register.
- Maintained the guest informed about the hotel services and attended their requirements.
Education
Bachelor's - ADMINISTRATION
UNIVERSIDAD DE COLIMA
07.2006
Skills
- Bilingual Spanish and English
- Hard communication skills
- Team work and collaboration
- Analytical thinking
- Multitasking skills
- Typing speed
- Adaptability and flexibility
- Self motivation
- Leadership
- Responsibility
- Microsoft Office expertise
- Microsoft Outlook expertise
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Export Assistant
ABRASIVOS ESPECIALES SA DE CV (AUSTROMEX GROUP)
05.2018 - 07.2024
Assistant Commercial Manager
Abrasivos Especiales SA de CV (AUSTROMEX GROUP)
12.2009 - 05.2018
Front Desk Receptionist
Melia Hotels
09.2006 - 11.2009
Bachelor's - ADMINISTRATION
UNIVERSIDAD DE COLIMA
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