Cindy Quintero
Airdrie,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
On Transport Canada Inc.
03.2019 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Multiprêts Hypoteca And Construction Tecta
07.2019 - 07.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Supervisor, Assistant and Housekeeping Director
W Hotel Montreal
02.2016 - 01.2019
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed laundry sorting, washing, drying, and ironing.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed schedules, shift reports, and other business documentation.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Diploma of Professional Studies - Accounting
Centre De Formation Professionelle À La Prarie
La Prairie, QC02.2025
Certificate of College Studies - Hosting Management
College Lasalle
Montreal, QC09.2011
Skills
- Document Retrieval
- PC Proficiency
- iManage Proficiency
- Workers' Compensation Knowledge
- Excel Spreadsheets
- Data Entry Documentation
- Business Administration
- Payroll and Benefits Administration
- Administrative Support
- Staff Management
- Accounting Support
Additional Information
I speak Spanish, French and basic English
Timeline
Administrative Assistant
Multiprêts Hypoteca And Construction Tecta
07.2019 - 07.2022
Administrative Assistant
On Transport Canada Inc.
03.2019 - 07.2023
Supervisor, Assistant and Housekeeping Director
W Hotel Montreal
02.2016 - 01.2019
Diploma of Professional Studies - Accounting
Centre De Formation Professionelle À La Prarie
Certificate of College Studies - Hosting Management
College Lasalle
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