Cindy Quach
Vancouver,BC
Summary
Reliable, top-notch Sales Associate with 7+ years of experience customer service skills and relationship-building strengths. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Pursues opportunities to learn new skills and contribute to group success.
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Overview
7
7
years of professional experience
Work History
Concierge
Fairmont Hotel & Absolute Spa
03.2023 - Current
- Interacted with 100+ guests daily and provided positive impression of spa and health club.
- Greeted spa guests warmly to create positive first impression of establishment.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Reviewed and compared sales performance to find innovative ways to meet desired targets.
- Contributed to upsell and cross-sell promotions to increase revenue.
- Set up promotional displays and equipment for special events and activities.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Coffee Shop Manager
Wick’s Cafe
04.2022 - 03.2023
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Recruited, hired and trained baristas to handle workload with quality service.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Salon Receptionist
Levista Salon
01.2018 - 03.2020
- Operated multi-line telephone system to answer and direct high volume of calls.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Assisted with marketing campaigns to promote spa services.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Generated reports to track customer satisfaction and sales.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected payments, processed transactions and updated relevant records.
Sales Associate
The Body Shop
06.2016 - 04.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Education
Graduate Certificate - Hairstylist
Vancouver Community College
Vancouver, BC02.2017
Bachelor Of Arts - Business Studies
Cardiff Metropolitan University
London, UK02.2015
Skills
- Sales trends
- Sales expertise
- Exceptional customer service
- Problem-solving skills
- Interpersonal communication skills
- Multitasking proficiency
- System and program efficiency
- Administration and management skills
- Organizational and time management skills
- Teamwork and Collaboration
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Concierge
Fairmont Hotel & Absolute Spa
03.2023 - Current
Coffee Shop Manager
Wick’s Cafe
04.2022 - 03.2023
Salon Receptionist
Levista Salon
01.2018 - 03.2020
Sales Associate
The Body Shop
06.2016 - 04.2017
Graduate Certificate - Hairstylist
Vancouver Community College
Bachelor Of Arts - Business Studies
Cardiff Metropolitan University
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