Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindy Prodaniuk

Tumbler Ridge,BC

Summary

Dynamic Medical Office Assistant with a proven track record at Northern Health, excelling in patient scheduling and data management. Skilled in HIPAA compliance and adept at multitasking, I foster positive patient interactions while ensuring accurate medical records. Committed to enhancing office efficiency and delivering exceptional customer service in a fast-paced environment.

Overview

36
36
years of professional experience

Work History

Medical Office Assistant

Northern Health
04.2023 - 07.2025
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

Assistant Manager

Sir Drives A Lot Pilot Car Service
06.2006 - 07.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Co Owner

Able Taxi Ltd
04.1989 - 01.2006
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

Education

Diploma - Medical Office Administration

Cdi College
Red Deer, AB
01.2020

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • HIPAA regulations
  • Medical reception
  • Attention to detail
  • Data entry
  • Medical terminology
  • Positive attitude
  • Managing patient records

Languages

English
Professional Working

Timeline

Medical Office Assistant

Northern Health
04.2023 - 07.2025

Assistant Manager

Sir Drives A Lot Pilot Car Service
06.2006 - 07.2016

Co Owner

Able Taxi Ltd
04.1989 - 01.2006

Diploma - Medical Office Administration

Cdi College
Cindy Prodaniuk