Cindy Prodaniuk
Tumbler Ridge,BC
Summary
Dynamic Medical Office Assistant with a proven track record at Northern Health, excelling in patient scheduling and data management. Skilled in HIPAA compliance and adept at multitasking, I foster positive patient interactions while ensuring accurate medical records. Committed to enhancing office efficiency and delivering exceptional customer service in a fast-paced environment.
Overview
36
36
years of professional experience
Work History
Medical Office Assistant
Northern Health
04.2023 - 07.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Assistant Manager
Sir Drives A Lot Pilot Car Service
06.2006 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Co Owner
Able Taxi Ltd
04.1989 - 01.2006
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Education
Diploma - Medical Office Administration
Cdi College
Red Deer, AB01.2020
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Attention to detail
- Data entry
- Medical terminology
- Positive attitude
- Managing patient records
Languages
English
Professional Working
Timeline
Medical Office Assistant
Northern Health
04.2023 - 07.2025
Assistant Manager
Sir Drives A Lot Pilot Car Service
06.2006 - 07.2016
Co Owner
Able Taxi Ltd
04.1989 - 01.2006
Diploma - Medical Office Administration
Cdi College
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