Cindy Pavlis
Vancouver,BC
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
22
22
years of professional experience
Work History
Keyholder/Receptionist
Kaboom Hair Co. (Kelly Pender)
Vancouver, BC (604-681-6003)
08.2020 - 11.2023
- Communicated with clients in person, by phone, and through email to book appointments, give information or resolve issues
- Carried out merchandising and sales
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory
- Completed store opening and closing procedures
- Counted out cash drawers and balanced totals.
Sales Lead Keyholder
Action Bridal Liquidation
Vancouver, BC (Company Permanently Closed In 2020)
03.2015 - 03.2020
- Managed opening and closing procedures
- Contributed to team objectives in busy, fast-paced environments
- Designed and built displays to generate customer interest in in-store merchandise
- Rotated merchandise and displays to feature new products and promotions
- Collaborated with sales and management teams to accomplish shared objectives
- Maintained high levels of organization in-store by focusing on stock management and replenishing merchandise
- Contributed to team objectives in busy, fast-paced environments
- Developed and implemented marketing strategies to increase sales
- Purchased stock based on current knowledge of evolving trends, as well as in anticipation of customer's needs
- Problem-solved issues with suppliers and sourced new suppliers that benefit the company's goals
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Built relationships with customers to encourage repeat business.
Hair Colourist (Chair Rental)
Acacia Hair Boutique (Acacia Longoria)
Vancouver, BC (604-688-9550)
02.2009 - 02.2015
- Communicated and collaborated effectively with clients to establish expectations and desires for colour treatment
- Collaborated with the stylist to create the desired result
- Kept on top of hair trends
- Established rapport and positive client relationships to maintain and expand clientele via referrals and word-of-mouth
- Documented client information, colour treatment formulas and general notes on services in logbooks
- Promoted salon products
- Managed inventory
- Built solid and lasting rapport with clients through consistently delivering requested services and exceptional results.
- Contributed to the training and education of novices
- Increased revenue through effective customer service and inventory management.
Hair Colorist
Kaboom Hair Co. (Kelly Pender)
Vancouver, BC (604-681-6003)
01.2002 - 01.2009
- My job at Kaboom consisted of all the same duties, responsibilities, and accomplishments as my job at Acacia Hair Boutique
Education
High School Diploma -
Langley Senior Secondary School
Langley, BCHairdressing
London School of Hair
Vancouver, BCHair And Business
Various Courses, Seminars And Conferences
Vancouver, Kelowna, Toronto, Seattle, And NevadaQuest For Success
Ethos
2023
Skills
- Customer Service
- Conflict Resolution
- Store Organization
- Collaborative
- Merchandising
- Sales
- Marketing
- Inventory Management
- Quality Control
- Payment Processing
- Inventory and Stocking
Additional Information
- My most recent job as Receptionist/Keyholder at Kaboom Hair Salon has ended due to the owner retiring the business.
- My previous job as a Keyholder/Assistant manager at Action Bridal Liquidators ended due to the COVID-19 shutdown. Unfortunately, the business did not survive the lengthy closure.
- My career as a Hair Colorist ended due to a hair colour allergy that over time, became too severe to control.
Timeline
Keyholder/Receptionist
Kaboom Hair Co. (Kelly Pender)
08.2020 - 11.2023
Sales Lead Keyholder
Action Bridal Liquidation
03.2015 - 03.2020
Hair Colourist (Chair Rental)
Acacia Hair Boutique (Acacia Longoria)
02.2009 - 02.2015
Hair Colorist
Kaboom Hair Co. (Kelly Pender)
01.2002 - 01.2009
High School Diploma -
Langley Senior Secondary School
Hairdressing
London School of Hair
Hair And Business
Various Courses, Seminars And Conferences
Quest For Success
Ethos