Cindy Ovalle
Winnetka
Summary
Strategic restaurant leader skilled in operations management and team development. Led high-performing teams to enhance operational performance and deliver outstanding guest experiences. Developed effective training programs that improve employee performance and cultivate a positive team culture. Focused on driving success through servant leadership and mentoring future leaders.
Overview
6
6
years of professional experience
Work History
Manager
Chick-fil-A
Woodland Hills
12.2020 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Led operations with a team of 15–17 members during high-volume shifts.
- Implemented training programs that enhanced employee performance and skills.
- Developed team members through ongoing coaching, performance feedback, and leadership training.
- Conducted interviews, hired, onboarded, and coached new employees to foster a positive team culture.
- Managed inventory levels, optimizing restaurant efficiency and minimizing waste.
- Increased community engagement and restaurant sales through local marketing initiatives.
- Reduced food costs by training team on portion control and implementing production forecasting tools.
- Coordinated restaurant repairs and preventative maintenance by communicating with vendors and ensuring operational readiness.
Branch Teller
Logix Federal Credit Union
Woodland Hills
05.2024 - 01.2025
- Processed member transactions efficiently at Logix Federal Credit Union.
- Cross-sold bank products including savings accounts, checking accounts, and credit cards to meet member needs.
- Maintained accurate cash drawer and balanced daily transactions.
- Assisted with account inquiries and opened new accounts, ensuring accurate data entry and customer satisfaction.
- Educated members on credit union products and services to enhance financial literacy.
- Ensured proper check endorsements to prevent fraudulent transactions. against checks presented for deposit or withdrawal.
- Executed wire transfers while following regulatory guidelines to ensure safety. while adhering to federal regulations.
- Ensured compliance with banking regulations regarding customer identification and anti-money laundering.
Cashier
Wingstop
Reseda
06.2020 - 10.2020
- Delivered exceptional customer service in a fast-paced environment.
- Operated cash register and POS system for accurate and efficient processing of cash, checks, and credit card transactions.
- Expedited orders while verifying accuracy to ensure timely service and customer satisfaction.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Assisted with inventory management by stocking supplies and products.
Education
Bachelor of Science - Business Administration And Management
California State University, Northridge
Northridge, CA05-2025
Skills
- Operations management
- Inventory management
- Strategic planning
- Recruiting and interviewing
- Employee training and onboarding
- Leadership development
- Team leadership
- Operational efficiency
- Conflict resolution
- Effective communication
- Regulatory compliance
- Staff development
Timeline
Branch Teller
Logix Federal Credit Union
05.2024 - 01.2025
Manager
Chick-fil-A
12.2020 - Current
Cashier
Wingstop
06.2020 - 10.2020
Bachelor of Science - Business Administration And Management
California State University, Northridge