
E-Commerce & Customer Experience Operations Manager with 11+ years of experience leading Shopify Plus operations, customer lifecycle systems, and training program management across education, retail, hospitality, and digital commerce environments. Oversees multi-store operations supporting 100,000+ customers and 1,000+ SKUs across domestic and international markets. Experienced in managing end-to-end workflows including onboarding, fulfillment, payments, logistics, scheduling, stakeholder coordination, and team engagement. Recognized for improving operational efficiency, strengthening cross-functional alignment, and fostering positive team culture in high-volume environments.