Cindy Mora
Whittier
Overview
1
1
Certification
Work History
Receptionist
Citrus Hills Assisted Living
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Kept reception area clean and neat to give visitors positive first impression.
Program Assistant
Our Lady of Perpetual Help
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Proofread and edited documents for accuracy and grammar.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor In Science - Speech Pathology
ASU
Tempe, AZDiploma -
Norwalk High School
Norwalk, CA05.2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Mail distribution
- Front desk operations
- Multitasking and prioritization
- Calm demeanor
- Multi-line telephone skills
- Positive and professional
- Problem-solving
- Punctual and reliable
- Payment processing
- Business administration
- Information protection
- Clerical support
- File management
- Schedule management
- Mail handling
- Data inputting
- Scheduling appointments
Certification
- BLS
- Teacher Assistant
- Business Office Assistant
Languages
Spanish
Native or Bilingual
Timeline
- BLS
- Teacher Assistant
- Business Office Assistant
Receptionist
Citrus Hills Assisted Living
Program Assistant
Our Lady of Perpetual Help
Bachelor In Science - Speech Pathology
ASU
Diploma -
Norwalk High School
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