Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Cindy Moore

Cindy Moore

Collingwood,Ontario

Overview

25
25
years of professional experience
4
4
Certification

Work History

Manager of Business Development and Sales

Little Labels
04.2022 - Current
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
  • Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.

Customer Service Representative

LCBO
11.2024 - 02.2026
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

CEO

Cindy Moore State Farm Financial Institution
04.2008 - 01.2023
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.

Catastrophe Insurance Adjuster

State Farm Insurance
04.1997 - 04.2008
  • Enhanced team productivity by collaborating with fellow adjusters, industry experts, and contractors to resolve claims efficiently.
  • Maximized accuracy in damage estimates by utilizing advanced software tools for assessing costs and repair timelines.
  • Safeguarded company interests by adhering strictly to internal guidelines, legal regulations, and ethical principles throughout the claim handling process.
  • Surpassed department goals for closed claims within target timeframes due to efficient management of workload priorities during peak catastrophe seasons.
  • Managed claim-related communications with stakeholders such as homeowners, agents, contractors, and attorneys to ensure timely resolution and client satisfaction.
  • Increased customer satisfaction ratings by providing empathetic support to policyholders during times of crisis, ensuring timely resolution of claims.
  • Reduced fraudulent claims by meticulously investigating questionable cases and identifying inconsistencies in documentation or statements.
  • Assisted junior adjusters in developing their skills through mentorship opportunities; sharing knowledge regarding best practices for catastrophe insurance adjustments.

Education

Bachelor of Arts - Science Education

Western University
London
05-2009

Skills

  • Social media marketing
  • Competitive analysis
  • Data-driven decision making
  • Sales reporting
  • Decision-making
  • Business development and planning
  • Customer service
  • CRM software proficiency
  • Sales presentations
  • Brand development
  • Customer complaint resolution
  • Rapport and relationship building

Languages

English
Native or Bilingual

Certification

  • MFDA License - 2008 - present
  • LLQP License - 2008 - present
  • Accredited Advisor for the Financial Insurance Commission of Ontario 2008 - present

Timeline

Customer Service Representative

LCBO
11.2024 - 02.2026

Manager of Business Development and Sales

Little Labels
04.2022 - Current

CEO

Cindy Moore State Farm Financial Institution
04.2008 - 01.2023

Catastrophe Insurance Adjuster

State Farm Insurance
04.1997 - 04.2008

Bachelor of Arts - Science Education

Western University

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Cindy Moore