Cindy Mendoza
Norwalk
Summary
Dedicated sales associate with strong point-of-sale operation and customer engagement skills. Experienced in inventory management and conflict resolution, committed to providing exceptional service in a dynamic retail environment. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Associate
Fashion Milos
Norwalk
11.2024 - Current
- Assisted customers in selecting clothing and accessories to enhance their style.
- Maintained product displays to create an inviting shopping environment.
- Processed sales transactions accurately using point-of-sale systems.
- Provided product knowledge to help customers make informed purchasing decisions.
- Collaborated with team members to manage inventory and restock merchandise.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Participated in store promotions and events to engage customers effectively.
- Ensured compliance with store policies regarding merchandise handling and customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
Packaging Associate
Premier Packaging & Supply
Santa Fe Springs
09.2023 - 10.2023
- Operated packaging machinery to ensure efficient production processes.
- Followed safety guidelines to prevent workplace accidents during operations.
- Coordinated with supervisors to optimize workflow and minimize downtime.
- Stacked completed packages onto pallets for shipment.
- Assembled boxes, crates, and pallets using hand tools or automated equipment.
- Operated wrapping machines to package bulk items securely.
- Identified and sorted items for packaging according to product specifications.
- Collaborated with team members to ensure timely completion of orders.
- Packaged items manually by placing in boxes and surrounding with protective materials.
Sales Associate
Aeropostale
Cerritos
10.2018 - 06.2022
- Assisted customers in selecting clothing and accessories to enhance their style.
- Maintained product displays to create an inviting shopping environment.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to manage inventory and restock merchandise.
- Participated in store promotions and events to engage customers effectively.
- Ensured compliance with store policies regarding merchandise handling and customer service.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
Childcare Provider
Bussy Bees DayCare
Norwalk
06.2018 - 09.2018
- Supervised children during activities and ensured a safe environment.
- Facilitated playtime and encouraged social interactions among children.
- Maintained cleanliness and organization of play areas and learning materials.
- Communicated effectively with parents about children's daily activities and needs.
- Provided emotional support to children, fostering a nurturing atmosphere.
- Implemented safety protocols during indoor and outdoor play sessions.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Read books aloud to small groups or individual children.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
Education
High School Diploma -
Norwalk High School
Norwalk, CA06-2018
Some College (No Degree) - General Studies
Cerritos College
Norwalk, CASkills
- Point-of-sale operation
- Visual merchandising
- Customer engagement
- Inventory management
- Product knowledge
- Retail sales strategies
- Conflict resolution
- Team collaboration
- Cash handling
- Time management
- Effective communication
- Problem solving
- Training and mentoring
- Active listening
- Inventory control procedures
- Stocking and receiving
- Customer service
- Multi-tasking strength
Affiliations
- Link Crew - 2018, The beginning of my high school senior year was helping monitor freshmen's by pairing them with trained upper classmen who serve as a positive role model and guidance
- Tap Center Volunteer - 2018, 2 months of helping the community with work responsibilities and organization skills
Languages
Spanish
Professional
Timeline
Sales Associate
Fashion Milos
11.2024 - Current
Packaging Associate
Premier Packaging & Supply
09.2023 - 10.2023
Sales Associate
Aeropostale
10.2018 - 06.2022
Childcare Provider
Bussy Bees DayCare
06.2018 - 09.2018
High School Diploma -
Norwalk High School
Some College (No Degree) - General Studies
Cerritos College