Cindy Mendez
Orange
Summary
Experienced and compassionate Medical Assistant with 7+ years of clinical and back-office experience in fast-paced healthcare settings, including women’s health and community-based care. Skilled in patient intake, vital signs, EHR documentation, and assisting providers with efficient clinical workflows. Known for delivering high-quality, patient-centered care while maintaining accuracy, professionalism, and strong communication in high-volume environments. Dedicated to supporting interdisciplinary teams and contributing to excellent patient outcomes in a hospital setting.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Elderly Caregiver
Vivante
Costa Mesa
07.2024 - Current
- Developed strong relationships with clients based on trust and respect.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Redirected clients with memory issues, providing safety guidance protection.
- Followed care plan and directions to administer medications.
- Provided emotional support during end-of-life transitions.
- Assisted clients with mobility and transportation needs within the facility.
- Prepared and served nutritious meals according to dietary requirements.
- Engaged clients in social activities to promote mental stimulation and companionship.
- Communicated effectively with families regarding client needs and well-being.
- Documented care procedures and reported any changes in client conditions.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
Back Office Medical Assistant
Advance Urgent Medical Group
Anaheim
03.2017 - 07.2024
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Change dressings on wounds.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Assisted healthcare providers with patient intake and documentation processes.
- Maintained medical records and ensured compliance with privacy regulations.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Organized and stocked medical supplies to support daily clinic activities.
- Trained new staff on office procedures and patient interaction protocols.
- Adhered to HIPAA regulations when handling confidential information.
Medical Assistant
St. Marya Family Medicine Clinic
Anaheim
01.2016 - 02.2017
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
- Schedule appointments for patients.
- Perform routine laboratory tests and sample analyses.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Prepare and administer medications as directed by a physician.
Education
Nursing
UEI College
Anaheim, CA 06.2015 - 06.2016
Skills
- Bilingual
- Microsoft Word
- EHR ( Office Ally )
- Patient assessment
- Medical documentation
- Phlebotomy techniques
- Scheduling coordination
- HIPAA compliance
- Office administration
- Laboratory procedures
- Problem solving
- Attention to detail
- Team collaboration
- Training and mentorship
- Time management
- Electronic health records management
- Clinical documentation
- Patient scheduling
- Vital signs monitoring
- Insurance verification
- Wound care assistance
- Appointment setting
- Medical terminology proficiency
- Laboratory specimen collection
- Communication proficiency
- Sterilization procedures
- Quick problem solver
- EKG administration
- Certified in basic life support (BLS)
- Dementia and Alzheimer's care
- Direct patient care
- Calm and level-headed under duress
- Analytical decision-making skills
- Patient oral care
- Medical office management
- Medical supply inventory
Credentials And Licenses
- CPR & AED Training (BLS)
- Certified Medical Assistant
References
References available upon request.
Timeline
Elderly Caregiver
Vivante
07.2024 - Current
Back Office Medical Assistant
Advance Urgent Medical Group
03.2017 - 07.2024
Medical Assistant
St. Marya Family Medicine Clinic
01.2016 - 02.2017
Nursing
UEI College
06.2015 - 06.2016