Cindy McGarry
Oshawa,ON
Summary
Dependable professional with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Supply Clerical
Durham District School Board
04.2023 - Current
- Maintain excellent parent / teacher relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Answer multi-line telephones and greeted visitors to facilitate office operations.
- Manage attendance to notify parents of student school absence.
- Liaised between parents and school staff to maintained effective lines of communication.
Transit Technical Services Coordinator
Durham Region Transit
09.2016 - 07.2022
- Managed end to end support of Durham Region Transit technology systems with duties that included:
- Managed various transit projects, primary focus being DRT's fare management system.
- Established and maintained vendor relationships as single point of contact for operational and contractual matters.
- Tracked project timelines, deliverables and budgets.
- Participated in RFP creation and vendor selection.
- Coordinated application release management and upgrades, supporting installation of software and hardware components.
- Represented Durham Region Transit at PRESTO (Metrolinx) project committees.
- Resolved production issues to ensure uninterrupted access and availability of business applications.
- Participated in developing change management strategies and plans.
- Promoted corporate policies, procedures and best practices.
Temporary Specialized Services Supervisor
Durham Region Transit
02.2019 - 03.2020
- Supervised Specialized Services transit operators to ensure adherence to operational policies and procedures, schedules and customer service excellence.
- Conducted on-road observations of service to ensure proper implementation of transit operating rules and customer care procedures.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Investigate and respond to DRT vehicle or customer accidents/incidents.
Support Services Manager
Durham Region Transit
04.2013 - 09.2016
- Managed administrative staff to support over 300 skilled trade mechanical and operations staff across Durham Region Transit.
- Managed and secured financial and material assets.
- Budget preparation.
- Managed several Durham Region Transit contracts, maintaining vendor relationships and ensuring contractual compliance.
- Provided back up support to the Customer Services Supervisor.
- Managed special projects.
Business Analyst
Regional Municipality of Durham
04.2007 - 04.2013
- Managed projects within strict timelines and budget constraints by solving complex problems and working closely with senior leaders.
- Managed internal and external client-facing relationships through transitional periods.
- Developed solutions to address complex issues and operational gaps.
- Directed, coached and supported technical team members.
- Designed and implemented testing strategies.
- Developed and maintained project documentation, including project charters, project schedules and status reports.
- Developed training material and delivered user training related to various projects.
Education
Certificate in Project Management -
Durham College
Oshawa, OntarioSkills
- Excellent Communication
- Multitasking and Time Management
- Customer Service Excellence
- Point of Sale Technology
- Customer Needs Assessments
- Operational Efficiency
Timeline
Supply Clerical
Durham District School Board
04.2023 - Current
Temporary Specialized Services Supervisor
Durham Region Transit
02.2019 - 03.2020
Transit Technical Services Coordinator
Durham Region Transit
09.2016 - 07.2022
Support Services Manager
Durham Region Transit
04.2013 - 09.2016
Business Analyst
Regional Municipality of Durham
04.2007 - 04.2013
Certificate in Project Management -
Durham College
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