Cindy Massier
Regina,SK
Summary
Dynamic manager with over 20 years in hospitality and retail, proficient in staff recruitment, training, and supervision. Successfully enhanced customer satisfaction and operational efficiency through strategic team management and conflict resolution. Proven track record in negotiating vendor contracts to optimize pricing and improve service delivery.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Manager
The Hungarian Club
12.2024 - Current
- Recruited, trained, and managed staff to enhance performance and service delivery
- Supervise and motivate staff during shifts to achieve service excellence
- Mediate and resolve conflicts to maintain a harmonious work environment
- Develop work schedules that enhance operational efficiency
- Oversaw inventory management by tracking stock levels, ordering supplies, and ensuring bar remained adequately stocked
- Negotiated vendor contracts to secure favorable pricing and service agreements
- Oversee inventory management by tracking stock levels, ordering supplies, and ensuring the bar is adequately stocked
Server/Bartender
The Hungarian Club
05.2023 - Current
- Facilitated pleasant drinking experiences by providing attentive service
- Served a variety of beverages to customers at the bar while ensuring the bar area is clean and sanitary
- Delivered friendly service that significantly enhanced customer satisfaction
- Prepare, clean, and stock the bar to meet service demands
- Process cash and credit card payments accurately
- Accountable for cash management and balancing transactions at the end of shifts
Commercial Janitorial Cleaner
Hungarian Club
Regina, SK
03.2024 - 02.2026
- Maintained cleanliness of dining areas and event spaces, enhancing guest experience at community club.
- Disinfected high-touch surfaces to ensure health and safety standards.
- Operated commercial cleaning equipment for efficient floor maintenance.
- Conducted regular inventory checks of cleaning supplies and equipment to prevent shortages and ensure operational readiness.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Helped wash windows during facility cleaning events and deep cleaning tasks.
- Restocked hand soap supplies in restrooms and kitchens, paper towels, and other consumables.
- Conducted inventory checks of cleaning supplies and equipment regularly.
- Applied deep-cleaning techniques to high-traffic areas, improving overall hygiene standards.
- Maintained safety protocols through safe handling of equipment and chemicals.
DSD Receiver
Walmart Canada
Regina
11.2022 - 04.2024
- Generated reports and documents for the office manager
- Executed transactions accurately and efficiently, ensuring all were completed within the established timeframes
- Comprehensively learned and adhered to store policies, leading to fewer errors and enhanced customer service
- Executed transactions with accuracy and efficiency to enhance customer experience
- Unloaded products from delivery trucks and organized them on store shelves from trucks and organized merchandise in designated locations
Department Manager
Walmart Canada
Regina
10.2021 - 11.2022
- Led department staff, enhancing customer satisfaction through clear guidance and support
- Provided strong leadership and direction to department staff, resulting in improved customer satisfaction
- Fostered positive work atmosphere, contributing to lower employee turnover
- Managed conflicts effectively, boosting team morale and driving productivity
Sales
Powerhouse
Regina
03.2019 - 04.2019
- Orchestrated roadshow at Costco for Nygard swimwear products, engaging customers and promoting brand awareness
- Welcomed customers warmly at the entrance, creating a friendly atmosphere., educated them about Nygard swimwear, assisted customers in finding the appropriate size and style, and managed product replenishment.
- Identified potential sales opportunities during customer interactions and referred them to sales team accordingly.
- Developed and implemented sales strategies to increase new vehicle sales.
- Analyzed sales data to determine effectiveness of current sales techniques and identify areas for improvement.
Stock Specialist
Lasenza
Regina
04.2016 - 01.2017
- Managed stock levels to ensure product availability on sales floor.
- Managed incoming and outgoing products to maintain optimal stock levels
- Collaborated with team to streamline inventory processes and improve efficiency.
- Guided customers in locating products that met their needs, enhancing overall shopping experience
- Organized merchandise displays to enhance customer shopping experience.
Management and Owner
Hybrid Paintball Park
Regina
01.2004 - 02.2012
- Managed daily operations of paintball park, ensuring smooth workflow and customer satisfaction.
- Oversaw staff recruitment, training, and scheduling for optimal team performance.
- Coordinated staff scheduling, managed payroll, conducted training, maintained bookkeeping, and ordered supplies to ensure operational efficiency
- Developed marketing strategies to attract new customers and increase park visibility.
- Interacted with visitors to explain park rules and regulations
Education
Regina Relaxation Massage, Relaxation Massage Therapy
Western College of Remedial Massage Therapy
Regina01-2003
Grade 12 Diploma -
Balfour Collegiate
Regina01-1993
Skills
- Inventory oversight
- Budget Management
- Financial management
- Revenue management
- Customer relationship management (CRM)
- Operational Policy Implementation
- Administrative efficiency
- Team management
- Staff training
- Staff development
- Workforce management
- Client relations
- Effective communication
- Problem solving
- Decision-making
Certification
Serve it Right, Regina Regina
Timeline
Manager
The Hungarian Club
12.2024 - Current
Commercial Janitorial Cleaner
Hungarian Club
03.2024 - 02.2026
Server/Bartender
The Hungarian Club
05.2023 - Current
DSD Receiver
Walmart Canada
11.2022 - 04.2024
Department Manager
Walmart Canada
10.2021 - 11.2022
Sales
Powerhouse
03.2019 - 04.2019
Stock Specialist
Lasenza
04.2016 - 01.2017
Management and Owner
Hybrid Paintball Park
01.2004 - 02.2012
Regina Relaxation Massage, Relaxation Massage Therapy
Western College of Remedial Massage Therapy
Grade 12 Diploma -
Balfour Collegiate