Cindy Magana
Hayward
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
La Quinta
Hayward
06.2024 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled sensitive information in a confidential manner. This consisted of emails and private information corresponding to the guests.
- Managed incoming and outgoing emails. Responded to on-time guests.
- Managed phone calls, answering calls corresponding to making reservations, helping guests with general questions, and talking to the third party about payment matters and cancellation matters. As well as calling back guests for questions and concerns.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored visitor access control systems, including checking for IDs.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
Front End Associate
Dollar Tree
Hayward
01.2023 - 03.2025
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Verified accuracy of pricing signs throughout store.
- Performed daily opening and closing procedures according to standard operating procedures.
- Maintained a clean, organized and inviting store environment.
- Managed cash register operations, ensuring accurate cash balance after each shift.
Acquired proficiency in store register and system functionalities.
Maintained consistent accuracy in cash handling during transactions.
Restaurant Hostess
Las Montanas
Hayward
11.2023 - 04.2024
- Processed customer orders and managed payment transactions efficiently.
Operated cash register, ensuring accurate handling of all financial exchanges.
Learned how to work the register operations to enhance transaction speed. - Balanced cash register at end of shift according to established procedures.
- Greeted customers and escorted them to their tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Informed kitchen staff of any special orders or dietary restrictions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Ensured that food was served promptly after being prepared by the kitchen staff.
Cook|Cashier|Beverage Specialist|Prep&Closing
Worlds Fair Donuts
Hayward
04.2021 - 01.2023
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Resolved customer complaints regarding food quality or services provided.
- I worked as a cashier and learned how to use the register.
- I worked handling the California lottery tickets and learned their on-screen system.
- Handled the preparation of food and making drinks, such as Starbucks-style drinks, smoothies, and milkshakes, multiple at a time for customers.
- Worked the closing shifts, which included cleaning the kitchen thoroughly, restocking the fridges with various drinks, as well as cleaning the food compartments in the morning and restocking fresh daily produce.
- Delivered great customer care, took orders, and prepared donuts, such as filling them with custard in different flavors to meet the customers' requests, and made large orders for businesses or companies.
Education
Associate of Arts - Administration of Justice
Chabot College
Hayward, CA03-2027
High School Diploma -
East Bay Arts Highschool
Hayward, CA07-2021
Skills
- Customer service
- Fluent in Spanish and English
- Confidential information handling
- Cash handling
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Call forwarding
- Verbal and written communication
- Client communication
- Telephone etiquette
- Oral and writing communication
- Call routing
- Front office management
- Customer assistance and interaction
- Email correspondence
- Scheduling appointments
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Currently in the process of acquiring my paralegal certification in spring of 2026
References
References available upon request.
Timeline
Front Desk Receptionist
La Quinta
06.2024 - Current
Restaurant Hostess
Las Montanas
11.2023 - 04.2024
Front End Associate
Dollar Tree
01.2023 - 03.2025
Cook|Cashier|Beverage Specialist|Prep&Closing
Worlds Fair Donuts
04.2021 - 01.2023
Associate of Arts - Administration of Justice
Chabot College
High School Diploma -
East Bay Arts Highschool