Cindy Lynn (Johnson)
Fort St. John
Summary
Resourceful Supervisor effective in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining teamwork. Highly organized, energetic and versatile leader committed to continuous improvements and safety of all employees. Useful insight attributed to the accumulated 30 plus years experience within the corporation. Exemplary ambassador in demonstrating dedication through personal action /contributions to ensure corporation duties/obligations carried out in timely manner.
Overview
27
27
years of professional experience
Work History
Supervisor (Relief)
Canada Post
Fort St. John
01.2026 - 03.2026
- Supervised daily operations to ensure efficient mail processing and delivery.
- Trained employees on safety protocols and operational procedures.
- Coordinated staff schedules to optimize workflow and delegate coverage .
- Prepared Daily Reports including Payroll and Flyer Data Entry
- Prepared & Presented Weekly Floor Talks
- Conducted CMB/Onsite Audits
- Actioned Lock Changes
- Corrective Action/Directives given to 3rd Parties (ie fleet/cmb/site maintenance)
- Resolved customer inquiries and issues with professionalism and efficiency.
- Facilitated communication between management and team members effectively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 30 plus employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Fostered a positive and motivating work environment, promoting an increase in team morale.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Letter Carrier
Canada Post
Fort St. John
06.2021 - 03.2026
- Delivered mail and packages to residential and commercial addresses efficiently.
- Sorted incoming and outgoing mail using automated systems and manual processes.
- Managed delivery routes to ensure timely service and customer satisfaction.
- Followed safety protocols while handling mail and operating delivery vehicles.
- Maintained accurate records of deliveries, pickups, and customer interactions.
- Collected signatures from customers upon receipt of their mail items.
- Maintained communication with supervisors regarding changes in daily route schedules or customer requests.
- Adhered to Canada Post policies for quality assurance in all operations.
- Collaborated with team members to coordinate special mail delivery requests.
- Tracked undeliverable mail items utilizing internal systems and returned them to sender when necessary.
- Adhered strictly to all federal laws governing the handling of confidential documents.
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Loaded mail onto delivery vehicles ensuring proper security and balance of cargo.
- Processed change-of-address orders accurately according to established procedures.
- Identified incorrect or incomplete address information on packages prior to delivering them.
- Resolved customer complaints in a professional manner within established deadlines.
- Participated actively in team meetings providing input on operational improvements.
- Ensured compliance with safety regulations while operating delivery vehicle.
- Scanned packages for tracking purposes and ensured timely delivery.
Letter Carrier
Canada Post
Grande Prairie
08.1999 - 06.2021
- Delivered mail efficiently to residential and commercial addresses daily.
- Sorted incoming and outgoing mail using Canada Post systems.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Collaborated with team members to ensure timely mail delivery across routes.
- Managed time effectively to meet delivery schedules consistently.
- Adhered to safety protocols while navigating various environments during deliveries.
- Trained new employees on best practices for sorting and delivering mail efficiently.
- Adhered strictly to all federal laws governing the handling of confidential documents.
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Tracked undeliverable mail items utilizing internal systems and returned them to sender when necessary.
- Ensured compliance with safety regulations while operating delivery vehicle.
- Loaded mail onto delivery vehicles ensuring proper security and balance of cargo.
- Collected signatures from customers upon receipt of their mail items.
- Inspected equipment regularly and reported any needed repairs or replacements to supervisors promptly.
- Maintained communication with supervisors regarding changes in daily route schedules or customer requests.
- Participated actively in team meetings providing input on operational improvements.
- Scanned packages for tracking purposes and ensured timely delivery.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Identified incorrect or incomplete address information on packages prior to delivering them.
- Resolved customer complaints in a professional manner within established deadlines.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Delivered various types of mail on routes according to strict timelines.
Education
Can Be Provided Upon Request
Skills
- Employee training
- Schedule coordination
- Daily reporting
- Operational auditing
- Workflow optimization
- Customer service
- Team communication
- Safety compliance
- Route management
- Problem solving
- Conflict resolution
References
Can Be Provided Upon Request
Timeline
Supervisor (Relief)
Canada Post
01.2026 - 03.2026
Letter Carrier
Canada Post
06.2021 - 03.2026
Letter Carrier
Canada Post
08.1999 - 06.2021
Can Be Provided Upon Request