Cindy Lundin
Edmonton,AB
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
School Bus Driver
Golden Arrow
Edmonton , Alberta
04.2023 - 05.2024
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
Guest Services Associate
Clean Harbors
08.2021 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for lodge manager assistant, staff productivity and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Checked guests in out of lodge, made reservations and processed payments.
- Created lasting relationships with guests that built loyalty and drove lodge revenue.
- Booked appointments, accepted payments and answered guest questions.
Commercial Broker Assistant
Direct Line Insurance
10.2019 - 10.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
Receptionist
Dyberg Insurance
08.2014 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Receptionist/ Admin Support
Great West Life Insurance
09.2010 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
File Clerk/Front Desk Receptionist
Wawanesa Mutual Insurance
05.2006 - 08.2010
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Cashier
Sbarro's Pizza
06.2000 - 11.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Grade 12 -
W.P Wagner
Edmonton, AB06.2000
Medical Office Administration/Health Unit Coordinator Diploma - Medical Office Assistant/Health Unit Coordinator
Sundance College
Edmonton, AB 10.2024 - 09.2025
Skills
- Office Support
- Microsoft Office
- Package Shipping
- Guest Satisfaction
- Mail Receiving and Delivery
- Data Entry
- Concierge Assistance
- Payment Processing
- Customer Service
- Guest Inquiries
- Switchboard Operations
- Cash Counting
Additional Information
WHMIS
School bus/Class 2 Smelt certified
Timeline
Medical Office Administration/Health Unit Coordinator Diploma - Medical Office Assistant/Health Unit Coordinator
Sundance College
10.2024 - 09.2025
School Bus Driver
Golden Arrow
04.2023 - 05.2024
Guest Services Associate
Clean Harbors
08.2021 - 05.2022
Commercial Broker Assistant
Direct Line Insurance
10.2019 - 10.2020
Receptionist
Dyberg Insurance
08.2014 - 09.2019
Receptionist/ Admin Support
Great West Life Insurance
09.2010 - 08.2014
File Clerk/Front Desk Receptionist
Wawanesa Mutual Insurance
05.2006 - 08.2010
Cashier
Sbarro's Pizza
06.2000 - 11.2003
Grade 12 -
W.P Wagner
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